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Bay Pointe Behavioral Health Service Inc

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Bay Pointe Behavioral Health Service Inc
Bay Pointe Behavioral Health Service Inc
(12 Reviews)
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1560 West Bay Area Boulevard Friendswood, TX 77546
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
The staff at Bay Pointe are awesome. They go the extra mile to make sure you get what you need in a professional and very compassionate manner. They are as professional as they are kind. Dr. Higgins is just as outstanding as the staff. He is caring and takes a serious interest in the wellbeing of those he treats. He is family inclusive as needed, yet respects confidentiality. He explains the purpose and rationale of his recommended treatment plans and has a very pleasant, professional and calming demeanor. I highly recommend him and the services provided by Bay Point Behavioral Health Services, Inc.
by Sherri B xxx.xxx.155.106
December 27, 2018
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this provider's office too loud?
No, it wasn't too loud
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was this provider's office easy to locate?
Fairly Easy
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
by Anonymous xxx.xxx.96.171
April 12, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Is this provider's business conveniently located?
Yes, it is very conveniently located
Are you going to visit this provider again?
Not if my life depended on it
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
by Anonymous xxx.xxx.179.102
March 04, 2013
Would you refer this provider to a family or friend?
Yes
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider show attention to detail?
Kind of, but not very much
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.32.23
November 12, 2012
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Did this provider have reasonable prices?
No, it was expensive.
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous xxx.xxx.254.108
October 17, 2012
I like the Nurse Practicioner, Okoro. However, the office staff is hit or miss. Sometimes I can get a refill on my Rx by the next day and sometimes it takes over a week. In those cases, I call to check and then they ask when I called it in. Sometimes they just check if its ready and sometimes they check with Okoro herself. I think in those cases, they lost the message and won't admit it :(
by ShadowAntigone xxx.xxx.71.219
June 23, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.52.114
April 13, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Was this staff friendly?
They did what I asked, not a bit more
Does this provider promptly return your phone calls?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
March 12, 2012
I was a patient of PA, Okoro. First of all, when I made my initial appointment, I liked the DR that I chose. However, the office, AND the doctor neglected to tell me that it was his last day at the practice. I was assigned to the PA, which is fine.... Initially, I liked her, however, when it came time to refill my prescription, she denied the refill and refused to call me back.

I had to complain to the office manager before the PA would call me back, which I missed. When I tried calling her back, I got the receptionist again, who for the life of him is slow as dirt at taking messages. Someone happened to overhear my name and said she'd speak to me.

The PA refused my RX because she wanted to come in for a follow up appointment, which would have been fine if they'd been able to get me in any time soon. The earliest available was over a week away. I have now been without my medication for five days.

I wonder had this been an emergency or had I been in crisis would I have received the same treatment?

The office manager has yet to have the courtesy to return my call.
by Anonymous
January 31, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
November 14, 2011
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Map and Directions
1560 West Bay Area Boulevard, Friendswood, TX 77546