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Kristen Herman, MD

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Kristen Herman, MD
Northeast Pediatric Associates, P.C.
(16 Reviews)
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75 Barclay Circle suite 115 Rochester Hills, MI 48307
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Were the waiting room chairs comfortable at this doctor's office?
They were average
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Yes, they went above and beyond
Does this doctor use current and safe equipment?
Yes
Do you think that the provider's staff are well trained?
Yes
by Anonymous xxx.xxx.198.64
November 10, 2014
Was this doctor friendly?
Extremely Friendly
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this doctor's staff friendly?
Yes, they went above and beyond
Would you recommend this doctor to others?
I Already Have
Did you think that this provider was thorough with you during your appointment?
Yes
by Anonymous xxx.xxx.101.105
April 11, 2014
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.188.241
December 17, 2013
Are you going to visit this provider again?
Sure
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you feel safe in this provider's care?
Yes
by Anonymous xxx.xxx.191.23
July 08, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.26.13
May 04, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this pediatrician respect your views and opinions on parenting?
Yes, they respected my views and opinions
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by pc30000 xxx.xxx.20.143
November 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.26.137
August 10, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.147.38
May 10, 2012
If you need anything done by the nursing staff.... i.e., insurance preauthorizations are handled by the nurses team expect to wait a long time. I requested a preauth three weeks ago, to find out it was never sent, then when I called it didn't get sent again for five more days. Jerks! My daughter needs her medication and they are dinking around not doing their job!
by Disappointeddriving30minutes xxx.xxx.252.90
May 10, 2012
Would you refer this provider to a family or friend?
Yes
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
No, they didn't make me feel uncomfortable or stupid
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
January 17, 2012
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Map and Directions
75 Barclay Circle suite 115, Rochester Hills, MI 48307