THE MEDICAL HOUSE LLC 440 S Washington Street Falls Church, VA 22046
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Consumer Feedback

(7 Reviews)
5 star average for Service
5 star average for Environment
4.5 star average for Expertise
4 star average for Staff
2 star average for Recommended
4 star average for Value
Avoid this "company" at all costs. I placed an order over a week ago, and received a confirmation via email immediately. I preferred ordering from a local brick and mortar company rather than a web retailer. A few days later, I emailed asking for a tracking number. No reply. I called today, and a manager tells me that they "cancelled" the order at some point and refunded the payment, Which is untrue...I never received a notice of cancellation, and he claimed they refunded payment to an account that I never had.

Curious, I looked on their corporate website. Click "About Us" and this super -reassuring message appears:

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Shipping & Delivery
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Avoid, avoid, avoid
by Nemo
March 03, 2020
I use The Medical House to get my compression sleeves, and it is the only nearby vendor that is in my insurance company's network of providers. The environment is like a warehouse: old, dirty, unattractive, unorganized. The staff are pleasant, but don't seem to know what they are doing. There is only one person who can handle orders paid for by insurance, and she works only part-time. The staff never knows exactly when she will be there, but she needs to be the one to take your order. So you have to keep calling to see if Kelly is in. When your order comes in, they don't call to let you know; you have to keep calling back. When they need to find out an answer to a question and tell you they will call you back, they don't. The ONLY reason I use them is for insurance purposes. It's like a place run by teenage boys.
by Falls Church customer
August 01, 2016
Were you able to get all of your questions answered while you were at this retail store?
How would you compare this retail store to other retail stores that you have visited?
Not the worst, but certainly not the best
Did this retail store have reasonable prices?
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was the staff at this retail store friendly?
by Anonymous
April 22, 2014
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous
April 06, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous
January 18, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
by Anonymous
December 03, 2011
Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They always have an immediate answer for me when I call with a question. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.
by Anonymous
September 06, 2011
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