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OXYGEN AND SLEEP ASSOCIATES INC

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OXYGEN AND SLEEP ASSOCIATES INC
OXYGEN AND SLEEP ASSOCIATES INC
(12 Reviews)
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205D Perimeter Park Road KNOXVILLE, TN 37922
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Phone system is all tied together, I have been sent in circles trying to reach Oak Ridge no one answers then your call goes to Knoxville. Took 3 weeks to get a mask after receiving the machine. Would have taken longer if I did not call looking for it. Seem like they need some coordination. You may never get service. I called for tech help never returned my call.
by noairoe xxx.xxx.50.72
December 30, 2019
Sleep apnea machines are a huge waste of time and money. Your better off trying different pillows. I’ve worked with this company and another company named Medical Necessities and they are par for the course. Huge rip off artists. Ask yourself do you really think your gonna be able to sleep with miniature scuba gear on your face. I don’t know about you but I kept taking it off unconscious while asleep. Then I found myself lying in bed trying to get enough time on the unit since it is sending out usage information by way of wireless transmission to a company that is monitoring your in home use. Otherwise your insurance company is not gonna cover you. Then all the bills start coming in but only after they have you racking up charges for several months. I started out with Medical necessities then they got taken over by Oxygen sleep associates. The new company told me that the old company was incompetent and was charging all their old accounts for services after they lost a bunch of accounts because of poor service. So basically I was getting double billed. No body cared and it was a mess. Stay away from both organizations if you think you really need a CCRAP machine but get ready for a huge waste of time and money.
by Paul xxx.xxx.126.114
November 07, 2019
Serious problems for the patient. Latest example: the last time I wanted new face seal cushions, the Oak Ridge office only had one, which I got.
The other two (for a 3 month supply) were sent by mail a week later. As a result, when I needed a new cushion, it was deemed a week too early for the insurance to cover it.

Therefore, I must extend the usage by an additional seven nights beyond the change-by time. All actual users of this equipment know very well that the mask becomes increasingly uncomfortable and obtrusive, making it harder to get good sleep, when the cushion needs replacing.

OSA is completely responsible for this situation but I, the customer, am the one who is suffering the consequences.
by Colin West xxx.xxx.186.147
January 02, 2018
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was it easy to find parking at this retail store?
Yes, it was convenient
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the staff at this retail store friendly?
They were decent
Does the staff at this retail store always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.202.38
July 02, 2014
I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. The staff was competent and handled my insurance matters very promptly , even refiling a claim immediately which resulted in a big savings for me. They worked with my schedule and were very virtuous in my home.
by Catherine xxx.xxx.48.76
September 24, 2013
Would you recommend this provider to others?
I Already Have
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.48.34
August 01, 2013
This is the most inefficiently run office I have ever seen. No one wants to handle any problems, it is always someone elses issues. I had an issue with billing. Either their billing people are totally incompetent or someone is covering a money trail. My insurance paid but it did not show up on my account. Hmmmm wonder where that money went!!!
by Mona xxx.xxx.177.195
March 13, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider prominently display their diplomas or business license?
Yes
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.20.18
February 11, 2013
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by alias xxx.xxx.48.34
February 08, 2013
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Would you refer this provider to a family or friend?
No, I wasn't impressed
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by alias xxx.xxx.75.176
February 07, 2013
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Map and Directions
205D Perimeter Park Road, KNOXVILLE, TN 37922