The Pet Clinic

The Pet Clinic
The Pet Clinic 401 Golf Links Road Hot Springs, AR 71901
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Consumer Feedback

(22 Reviews)
5 star average for Service
4.5 star average for Environment
4.5 star average for Expertise
4.5 star average for Staff
4.5 star average for Recommended
4.5 star average for Value
above and beyond...always
by cathy hildebrand
February 19, 2021
always excellent caew
by Steven W Hildebrand
December 12, 2019
I used this clinic and Dr. Whatley for 3 years for my two dogs. Dr. Whatley himself was friendly and did well with my dogs. However, the ladies that are employed by him are for the most part AWFUL! Their sense of customer service is terrible. They, and most specifically Suzanne, are rude and snotty towards me even though I was perfectly pleasant. I mentioned this to my husband and family several times throughout the years I used their services but kept going because of the location and care from Dr. Whatley. However, my latest interaction with Suzanne was so awful that I will NEVER go there again! There was a charting error made on my last visit over a month ago. I spent over $230 that day getting vacs caught up and even pointed out to several different employees how important it was to have their records up to date and on point bc we are moving out of state very soon. So the charting error caused us issues and when I called to have them corrected Suzanne told me to correct the charts I would need to pay an additional $31! I told her that I would not pay for it, because it was their error. She told me that she wouldn't update the records even though my dog got the shots already unless I paid?!! I told her I would have gladly paid for everything on the day I was there but now over a month later, I wouldn't pay for an error that I discovered and that they made! She hung up on me!! I never yelled or said any harsh words but she still hung up on me! How terrible can you be at your job?? Apparently, Dr. Whatley allows this behavior at his clinic and even though when I called back and explained it all to Cheryl (sp)She was apologetic though not really nice about it but did relay the info the Dr. Whatley who agreed it was their recording and charging error they would wave the fee to, "avoid a fuss." I found his response to be rude and insulting. I've been in customer service for 20 years and worked at a vet for 4 years, if I ever acted the way these employees act I wouldn't have lasted a day. So if you care about customer service, manners, or accuracy then avoid this place. Give your hard earned money to a clinic that cares about your pet and you and that will treat you with respect.
by Angry Ex Customer
June 01, 2015
I have been a customer of The Pet Clinic for over 30 years. They have been the best with all my pets. I cannot recommend them highly enough. They really care about your pets and ask you every step of the way what you want to do. They love animals and want the best for them and for you. I always call first and ask questions and they are willing to give you advice before you come. That is a real helpful tool.
by Judy Williams
May 10, 2015
I have a shy dog and his staff actually took the time to make her feel at ease. Dr. Whatley was patient with her. He is simply amazing!
by Jessica
December 11, 2014
I've been taking my doggie babies to Dr. Whately at the Pet Clinic for many years and have nothing but good to say about him and his staff. They are all very sweet to me and understand how much my dogs mean to me. They are professional and also very compassionate as well. I trust them completely and very enthusiasticly recommend them. I am very thankful for Dr. Mike Whately and his loyal staff. I give them the highest rating of 5 stars.
by Sharlotte Qualls
August 27, 2014
Would you recommend this provider to others?
Were the waiting room chairs comfortable while waiting for your pet?
Did a staff member acknowledge or greet you when you entered?
by Anonymous
August 13, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Would you recommend this provider to others?
Did the staff keep the temperature in the waiting room pleasant?
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
by Anonymous
June 09, 2014
Did this veterinarian answer all of your questions?
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you leave the animal hospital feeling satisfied with your visit?
January 28, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
January 03, 2013
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