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Animal Medical Center Of Frederick County

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Animal Medical Center Of Frederick County
Animal Medical Center Of Frederick County
(19 Reviews)
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Stephens City, VA 22655
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Consumer Feedback

(19 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
I have been a client in some capacity since they opened. I wouldn't trust anyone else with my pets. The staff is amazing, even with the "not so easy to deal with" animals.
by Christine Butler xxx.xxx.173.12
September 07, 2015
Dragging his body down the hall, my cat came to me because he knew it was time to say goodbye. With his last breath, he died in my arms as I cried in agony of feeling so sorry for the choice I made. He gave me years of attention, laughter, and love. He trusted me with his life and if I had only known, I would of never allowed a vet to make choices for my cat as I did with this vet. I trusted Shelley Hoffman because she was a doctor, but by her giving my older cat a second distemper, it ended his life.
by Sharon xxx.xxx.134.54
January 06, 2015
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Does the provider's staff try to accomodate your schedule when booking appointments
Yes
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Was the noise level reasonable in this provider's office?
Peaceful
by carla xxx.xxx.100.30
May 05, 2014
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Did you feel that this veterinarian's pricing was fair?
It wasn't too bad, but I'm not sure I got my money's worth.
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Was this animal hospital's staff friendly?
Yes
Was this veterinarian friendly?
Extremely Friendly
by Anonymous xxx.xxx.123.202
March 20, 2014
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider offer any coupons, discounts or promotions?
Yes
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous xxx.xxx.232.29
October 05, 2013
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.177.204
July 10, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.94.32
June 29, 2013
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.94.22
March 26, 2013


On Friday 10-12-2012 I called their office and said that my dog Angus was no longer able to get up, nor was he eating or drinking, that he was just lying down and had an irregular breathing pattern. I requested to bring him in so that he could be put to sleep, and was told by whomever the receptionist was that not only were there no appointments available, but there were no doctors available, and that “The best we can do is Saturday at 12 noon, and that there would be a tech to perform the task of putting him to sleep.” That meant this poor dog, who was 13 years old, and who had been a patient of your business for his entire life was supposed to lie in such a condition until you folks could squeeze him into the Saturday schedule. That night, we had to take him to another animal hospital to have him put down. When I explained why we were calling, they told us to bring him in right away, and if we were going to take him home to bury and Angus could not make it into the building, they would do the procedure in the truck.
What makes this hard is that we have been with your group practically since you opened. All our dogs, Angus, Flynn, and Spike have been loyal patients as have we. We never thought of leaving or going elsewhere, even though we now live in Stephenson. That is our disappointment with your company and the lack of compassion for not only Angus, but for his family, who was in the process of having to lose a valued member. It seems that being loyal to the people and animals that have trusted you and your group over the years is of little value or importance. The values you showed when you first opened up have over the years, and sold us on your group, have, for whatever reason, have seemingly eroded.
I usually do not write letters or complain, but this situation truly caused me to think about the value of Angus to us, and the little value you had for Angus. How, what is important to some may not be a priority to others. That another animal hospital, sensing our hurt and sadness, and who did not know us from Adam, nor was obliged to take us in, treated us and Angus as if we were part of their family, allowing us to stay with him as long as was necessary to say our goodbyes.
To say they will now have our business and loyalty is a great understatement.
Frank Nelson
by Frank xxx.xxx.204.254
October 19, 2012
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.11.218
July 27, 2012
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Stephens City, VA 22655