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Makefield Animal Hospital Incorporated

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Makefield Animal Hospital Incorporated
Makefield Animal Hospital Incorporated
(20 Reviews)
> Get Phone Number & Directions
Yardley, PA 19067
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Consumer Feedback

(20 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
1 star average for Value
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Were the examining rooms clean and free of odor?
Yes
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
No, they always call hours after they say they will
by Anonymous
January 11, 2012
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Were the waiting room chairs comfortable at this animal hospital?
Not at all!
by Anonymous
December 29, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
Was this provider's office too loud?
No, it wasn't too loud
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
November 25, 2011
Their prices were not fair at all. They were extremely overpriced and I felt ripped off. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. The one thing I couldn't believe during my appointment was that they took a personal call right in front of me. I found it to be incredibly rude. As a side note, on my way to the appointment I was worried that I must have gotten wrong directions because I was practically out in the boondocks by the time I reached their building. I almost turned around because I was sure I must have passed their office, but to my surprise it was just really inconveniently located. I guess I'll try someplace else.
by Anonymous
September 21, 2011
Makefield Animal "hospital"???? I question the ability of this business to use the term hospital as part of their title. Lack of professionalism and an overall callousness toward the paying customer is rampent. Such behavior would never be tolerated in a true medical facility. The supportive staff assisting the vet are in dire need of a sensitivity class. They need to realize that they are employed not only to care for the animal at hand but also the human who is footing the bills while worrying about their beloved pet!!!
by Anonymous
September 14, 2011
Is this business handicap-accessible?
Not at all! There were barriers everywhere making it impossible for handicapped people to enter
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this veterinarian answer all of your questions?
None of my questions were answered
Did you feel safe in this provider's care?
Absolutely Not!
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
by Anonymous
August 16, 2011
One thing that's been so annoying about Makefield Animal Hospital Incorporated, is that they always end up postponing my appointments. I'm usually not even notified that they're going to postpone it until less than an hour before my scheduled appointment. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. They didn't show any sort of attention to detail, which I think is very important. I was afraid they were going to miss or forget something important. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. I definitely think that I could have gotten much better service somewhere else. I was amazed at how poorly they treated me.
by Anonymous
August 15, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous
August 03, 2011
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
June 25, 2011
I have never experienced such unprofessional and calloused individuals in my life. Only remotely liked the vet. Kept going there because he seemed competent to give basic care required of my pets. The women who assisted in the office are cold-hearted and void of compassion. Demonstrated total disregard to consumer satisfaction. Down right rude!!! For the amount of money I have invested there over the last 15 years, I would think that in a true emergency simple compassion for the animal in need would prevail. I will make it my personal mission to dissuade others form going to Makefield Animal hospital. This is not the place to bring a "loved member of your family".
by Anonymous
May 23, 2011
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Yardley, PA 19067