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Sunrise Animal Hospital

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Sunrise Animal Hospital

Rockville Centre, NY

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Sunrise Animal Hospital
Sunrise Animal Hospital
(9 Reviews)
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Rockville Centre, NY 11570
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
I used to like going there to have my dogs checked, but I recently had a very bad experience. I feel that the vet was very much an alarmist and did not give me any options as to the course of treatment for my dog. On that day I spent $200 for a blood test and a vitamin shot. The next day, she "needed" an x-ray which cost $400 and supposedly needed a blood transfusion, and if i didn't take her she would have "perished." When I asked the vet how much it would be he said "whatever it is"
Obviously, I decided to get a second opinion. She was given a course of treatment which she has positively responded to up to this day!

The funny thing is that AS OF TODAY I have not heard from Sunrise Animal Hospital. No one has called or asked to see how my dog is doing or even bothered to ask if she had the transfusion at all. Obviously, this was just a business transaction. Very poor communication with the pet owner. The other vet called my house on Easter Sunday to find out how she was doing. I am very disappointed because I thought they genuinely cared for our dogs. But obviously is was just business as usual. As pet parents we want the best for them, and this was a terrible disappointment. Will never go back there or recommend it to anyone else! We are hard working people who cannot be expected to just pay that kind of money! I will do whatever I need to keep my dog healthy but this vet just wanted the $$$. He didn't do anything for her.
by toro c xxx.xxx.211.237
April 23, 2014
My cat had been sick and was throwing up for a few days. Concerned I called to schedule an appointment with the vet. Instead of making an appointment, they told me to rush down immediately in the middle of the day as it was an emergency. Worried, I left work, went home and hurried over. I then waited in an empty waiting room for well over an hour. When I went to see the vet, he briefly examine my cat. He noted she appeared healthy, but did have a slight fever (very slight, about 1 degree). He then recommends a whole litany of tests including x-rays and blood work and overnight observation. I should have just left right there,but again I was told this was an emergency and I wanted to make sure my cat was ok. I get an initial price which was about $730. This was upsetting and I asked if it was necessary. The receptionist said I need to get the blood work and x rays done. I yield because once again, I want to make sure my cat is ok.

A half hour goes by and everything comes back normal. I am giving some pills to give my cat to coat her stomach so she can digest food more easily. All the other procedures cost over $400.

Why was I not given the $4.00 pills initially and asked to come back if her condition worsened. She was healthy, active with no other problems other than she had been throwing up recently.

I paid an exorbitant amount of money to be told very little.

by Anonymous xxx.xxx.77.154
May 15, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
by Aiden xxx.xxx.3.196
January 29, 2013
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
by Anonymous xxx.xxx.195.145
January 09, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Clyde-Correnti xxx.xxx.147.90
December 22, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.135.126
September 17, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
by Anonymous
January 07, 2012
I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them.
by Anonymous
July 19, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
June 16, 2011
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Rockville Centre, NY 11570