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Middletown Animal Clinic

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Middletown Animal Clinic
Middletown Animal Clinic
(3 Reviews)
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Bronx, NY 10461
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Consumer Feedback

(3 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
1 star average for Expertise
Staff
3 star average for Staff
Recommended
1 star average for Recommended
Value
1 star average for Value
The only reason I'm giving them a 1 star is because I have to.

I brought my rescue dog there for an initial visit. The staff was not very nice at all and Dr. Earle was snarky as can be. He prescribed him Vectra even though we asked for something else and charged us for a stool sample that we never brought to him. That night we applied the Vectra and our dog had such a bad neurological allergic reaction that we had to rush him to the veterinary emergency room at 3am. I called the vet the next day (he was closed the day he had the reaction) to tell them and they didn't seem to care, not even asking how he was. When I called them a few weeks later and spoke to the "office manager" to tell her I had another vet and needed his heartworm test results faxed over to the new vet, she hung up on me. We also asked for a refund for the stool sample that we never took in and she told us we could not get a refund but we had to bring his sample in anyway.

Stay away from them!
by Relyha xxx.xxx.229.72
September 25, 2013
I just returned home from having my twenty year old cat euthanized by Dr. Bates. I rescued my cat when I was nine years old and have cared for her ever since. I brought my cat to Dr. Bates because she had suffered a stroke and was unable to hold down water, lift her head, or walk for more than two steps before falling. After years of treatment for ailments including hyperthyroidism, asthma and arthritis, I made the very difficult decision to stop subjecting my cat to invasive and uncomfortable medical tests and treatments as her condition had ceased to improve or even stabilize. Shortly after she turned nineteen, I sought second opinions on her medical condition and was advised that continuing such treatment seemed to be done more for my own sake, as she was declining in health and quality of life in spite of treatment.

When we arrived at Middletown Animal Clinic today, Dr. Bates made it clear that this assessment of my cat's health and treatment was one she did not agree with. She did not ask any questions about the decisions I had made for my cat and instead began our visit with a very nasty tone, although I was crying and had been since entering the facility. Prior to conducting the procedure, Dr. Bates yelled at me and slammed one of the examination room's doors in my face. It was not until I, though tears, told her assistants that being berated while preparing to say goodbye to my pet was making an incredibly painful experience all the more horrible that Dr. Bates eventually returned to the room and refrained from yelling at me again (which meant she also did not speak to me OR acknowledge my presence WHILE euthanizing my cat).

Saying goodbye to a beloved pet is a terrible thing to do. Saying goodbye to your family member while Dr. Bates screams at you and slams a door so hard the pictures on the walls shake is unnecessarily cruel to both pet and parent. I would not advise anyone to bring a pet to Middletown Animal Clinic.
by wambi97 xxx.xxx.31.198
July 23, 2012
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. This veterinarian always sends reminder cards for pets annual exams and in addition to this we always look forward to receiving the adorable cards they send out during the holidays. I've never seen a vet that goes so above and beyond to make their patients feel appreciated. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen.
by Anonymous
June 23, 2011
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Bronx, NY 10461