They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. Unlike other veterinarians I've been too, I have never seen them appear overwhelmed by too many pets. They are extremely organized and make sure the vet has plenty of time to see each patient for as long as necessary.
I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I wasn't worried about their equipment. It was safe and well taken care of. This provider has very little helpful information available online, and what they do have is hard to find. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable.