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Birch Lake Animal Hospital

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White Bear Lake, MN

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Birch Lake Animal Hospital
Birch Lake Animal Hospital
(21 Reviews)
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4830 White Bear Parkway White Bear Lake, MN 55110
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this provider's office too loud?
No, it wasn't too loud
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
by Anonymous
November 15, 2011
They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. The examining rooms at Birch Lake Animal Hospital's office were immaculate. You could practically eat of the floor if you wanted to. There were no bad smells and everything seemed really sterile. The office was very easy to locate. I didn't have any trouble finding it at all. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice.
by Anonymous
October 10, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
October 07, 2011
Did the veterinarian allow you to stay with your pet at all times?
For part of the time
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
October 06, 2011
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
by Anonymous
September 16, 2011
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider remember you by name?
Sometimes, but not always
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
August 22, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did they follow up with you after your appointment?
Yes.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
July 31, 2011
I was told no postdated checks, I can understand that if I was new to the clinic,but I had been bringing my pets there for years always paid right away. My 15 yr old cat was very sick and needed help right away. I asked to write a check postdated for 3 days from now, they refused to see him. Everything I told them seemed to go in one ear and out the other. I didn't feel like they cared about what I had to say at all. I took him to Lake Animal hospital and was so relived at the understanding and compassion there.
by Anonymous
June 24, 2011
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Anonymous
May 26, 2011
The vets (especially the men) are not particularly gentle w/ the animals, don't seem to care how stressed they are or how they feel. Years ago one young female vet, while trying to draw blood from my cat's leg, said to a vet tech, right in front of me, that she wished she could just clip a nail too short! That would be extremely painful and scary for my poor cat! NOT my favorite clinic.
by Anonymous
May 12, 2011
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Map and Directions
4830 White Bear Parkway, White Bear Lake, MN 55110