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Shively Animal Clinic & Hospital

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Shively Animal Clinic & Hospital
Shively Animal Clinic & Hospital
(16 Reviews)
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2401 Dixie Highway Shively, KY 40216
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Consumer Feedback

(16 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
This review is in memory of our 16.5 year old dog, Sox. We have been going to Shively Animal Clinic for well over 20 years. We had 4 dogs and 1 cat, so lots of visits, although sometimes I would go to another vet just because I could make an appointment and not spend all day waiting to see a vet. That being said, the treatment and vets at Shively, once seen, were good. Sox has been to this Clinic since he was a 6 week year old puppy. We called Shively about 9:30 AM on Sunday May 2nd 2021, because Sox had collapsed and could not stand up, also was crying out in pain or fear, not sure. But acting and moving strangely, in addition to not being able to stand. So I called Shively and explained the emergency situation and Sox's condition. The person I talked to told me to come right in, and they would immediately tend to Sox. Also we would not have to wait in line because of his condition. We jumped in the car immediately. The way Sox was acting, and crying out, I was not sure if we would make it there with him still alive. When we got there, the receptionist found Sox's chart and insisted on updating it because we recently moved and had a new address , phone # etc. During this time, my husband is holding Sox while his tongue is hanging out, drooling, head slumped over, and he is loudly crying out intermittently. The people waiting in line were aghast and very concerned about Sox, as was I. I could not understand WHY the address update could not of been done after Sox was seen. I was very scared for Sox and upset.... crying, unable to answer her questions, so my husband answered for me. After all that, which seemed like an eternity, the receptionist tells us that they are too busy to see Sox. I tell her, but..... I called earlier, and was told to come in!!!! She says there is no record of the call, like I was lying. She said I should of called our new vet (who was not open on Sunday) and Sox just saw 3 weeks before for the very 1st time . Then, she said something like, there is a protocol to follow in emergency situations, and we did not follow it. No immediate treatment for Sox. We can wait in the car, if we want, but, it could be an hour or more before he would be seen. She had no idea how long. She told us it would be best to go to Jefferson Emergency Hospital where we have never been and 20 minutes away. On our way out the door, one of the other customers was crying and told us she would pray for Sox. Given no choice, we went to Jefferson where it was decided that it would be best for Sox to be humanely euthanized. I still can not believe the way Sox was treated at Shively.
by Lisa xxx.xxx.135.99
May 24, 2021
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Would you refer this provider to a family or friend?
Definitely
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Was the noise level reasonable in this provider's office?
Reasonable
by Anonymous xxx.xxx.156.182
February 23, 2020
I have been going there since it was a small house the elder Dr. Fuch ran by himself. Now there are many vets including his children. The problem is the walk back process they have since Dr Fuch retired. And the wait. If you get there when the office opens you have as much as 4-5 hour wait sometimes. With as many vets as they have it should not be that long of a wait. And the rates have sky rocketed in the past 3-4 years. A stay in the hospital several years ago with an IV was about $25 a day, now its $125 per day. I think if you are going to pay to see a vet, you should be able to see a vet every time.
by Alias name xxx.xxx.229.243
June 30, 2018
They are the best,We have taking two of our babies ther and they have been great. Our fist baby Turbo had cancer andthey wre great to us. Welost him three yrs. ago .Miss Carol was great. We adopted another baby and they are great with him too.He sees Dr.Joe who is the best.Thank you shivley.
by Donald D. xxx.xxx.243.96
September 10, 2017
The best Vet in town. They are always personable and friendly. This isn't a place that spends their money on new décor, but care about you and your pet. ALL THE VETS AND STAFF WERE AMAZING!!!!!! I recommend them to everyone I know and will continue to do so. Thank you for caring about the pet and their owner and not charging ungodly prices like everyone else around the area does.
by Jay xxx.xxx.132.64
June 24, 2017
Have been going here for years. Took my Beagle Monday for shots and a lump on her belly. Never did I see a doctor. A 21 year old aide comes back and says she needs a Mastectomy. Really do you think the doctor should have walked back to talk to me. Apparently they were not concerned. Not sure about going back.
by Donna Krages xxx.xxx.158.201
June 07, 2017
I purchased a new cat and brought it to Pet Smart to have him vet-checked. He was a very healthy cat, I purchased your Wellness insurance plan, Two days later he was either lost or stolen, After attempting for about 2 weeks to find him to no avaii. I retuned to Pet Smart to see what I needed to do about a receiving a refund or at least a partial refund since I had owned him for only 2 days. I was told "there was nothing I could do". Consequently I had lost not only my cat but approximately $300.00. Hence my only choice was to stop shopping at Pet Smart and , when asked, I could and did, tell all my pet owner friends what an unfair, cheating and costly experience I had endured using your Wellness plan. Therefore, I am awarding you and Pet Smart NO Stars. I will share this review and comlaint with my attorney.
by Mary C. Drury xxx.xxx.131.191
January 06, 2017
Thanks
by Satisfied xxx.xxx.164.254
December 05, 2016
Most awesome group of veterinarians!!! Honest, compassionate.
by Kasey Stephens xxx.xxx.238.175
April 30, 2015
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.12.174
November 17, 2013
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Map and Directions
2401 Dixie Highway, Shively, KY 40216