Lisa Encarnacion, Media Relations and Public Affairs Mgr

Lisa Encarnacion, Media Relations and Public Affairs Mgr
JourneyCare 2050 Claire Court Glenview, IL 60025
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
The worst possible agency you would ever have the misfortune of using!! Nurses....rude, lack compassion, not friendly! Their administration....doesn't care! Stay away! Company is no longer a hospice/palliative care service, it's a conglomeration and does not care at all who they hire, nor do they care about their clients/patients!!
by Ilene Diamond xxx.xxx.116.46
May 14, 2016
I was so pleased that this service was available to my father-in-law in our time of need. The services that were provided were of a caring, polite and informative nature. We couldn't have asked for anything more. Anytime my family or friends had questions or felt that we needed anything, they were happy to help. I would recommend this facility and this hospice care for anyone that wants the best care and compassion for the end of life needs. There home health care was flawless and took care of all needs as well.
by Cindy Matusek xxx.xxx.95.142
January 21, 2015
Was the noise level reasonable in this provider's office?
Peaceful
Does this provider answer the phone in a reasonable time when you call?
Definitely
Was this provider's staff friendly?
Yes
Was this provider's office clean?
Totally yes
Does this provider listen to your concerns and respond respectfully?
Yes
by Anonymous xxx.xxx.95.142
October 01, 2014
Did this senior care facility prominently display their credentials or business license?
Yes
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.69.28
August 02, 2014
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous xxx.xxx.95.142
June 05, 2014
Was this provider's staff friendly?
No, they were rude
by Anonymous xxx.xxx.190.6
October 31, 2013
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider answer all of your questions?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.51.194
June 03, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.5.233
March 16, 2012
Not really sure if they killed my father or not. I am going to have an autopsy done.
by XXXXXXX
February 05, 2012
Are you going to visit this provider again?
Not if my life depended on it
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Was this caretaker friendly?
Absolutely Not!
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous
January 13, 2012
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