Brian's House of Hospice of Bay Area

Brian's House of Hospice of Bay Area
Brian's House of Hospice of Bay Area 3140 W. Campus Drive Bay City, MI 48706
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
My mother was at Brian's House for almost three months. The entire staff was great to her the entire time she was there. Yes, there were always on top of her meds, changing her bed, etc. However, what impressed me most was the personal care and intangibles she received. They cared for her as a person, spent time with her, held her hand if she was having a bad episode, and did whatever they could to make her feel as welcome and comfortable as possible.

Moreover, they were always openly communicative and caring with stressed out me, answering questions extensively to the best of their ability, being open and understanding, or even just listening to me ramble when I felt worried or confused.

The closest thing I have to a complaint is that my mom said the meal quality varied greatly according to who was cooking a particular meal.

Nevertheless, she liked the meals sometimes and was still very happy and grateful to have found Brian's House. I thank them for making a traumatic time for both her and me go as well as possible.

I can't recommend Brian's House more highly.
by Brian xxx.xxx.84.62
April 26, 2022
Does the provider's staff try to be helpful?
Yes
Were you glad that you had the appointment with your provider?
Yes
Did this provider take time with you at your appointment?
Yes
Was this caretaker friendly?
Very! The most friendly caretaker I've ever experienced!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
by T xxx.xxx.147.168
March 18, 2014
My Dad was in this hospice for both respite and his final days. It was wonderful to have him here. I felt confident that he was in good hands. From the nurses at the front desk 24/7 to the cafeteria staff and the counselor on hand they were kind and pleasant. This hospice is clean, well presented quiet and calm. It's exactly what a hospice should be. When I noticed that the bird feeders outside of my Dad's room didn't have seed they filled it. We were moved because of noise from neighboring construction (they asked if we wanted we didn't have to as them), when we arrived at the new room the bird feeder was being filled. Nice of them to recall that Dad loved watching the birds, granted he was in a coma but it made us feel good that his simplest needs were being looked after. I would and have recommended Brian's House to others.
by Becky xxx.xxx.164.223
August 02, 2013
Was this caretaker friendly?
Very! The most friendly caretaker I've ever experienced!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.210.214
February 12, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Only with clear directions
by Shelly K. xxx.xxx.172.182
August 26, 2012
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.210.244
August 22, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.56.91
August 22, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.182.148
August 21, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.255.250
August 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
I got lost, but eventually found it
by Anonymous xxx.xxx.88.44
August 21, 2012
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