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The William J Riley Memorial Residence

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Merrillville Hospice Service Area

Merrillville, IN

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The William J Riley Memorial Residence
The William J Riley Memorial Residence
(8 Reviews)
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511 Otis Bowen Dr Munster, IN 46321
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Consumer Feedback

(8 Reviews)
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Service
4 star average for Service
My brother came to RIley Yesterday and for the 1st time in months being in nursing homes and hospitals i finally see my brother peaceful
and relax.Thank you Riley for being there for him!! Nancy Koonce
by nancy xxx.xxx.231.225
November 01, 2015
My father entered Riley house facing the end of his journey with lung, kidney, and brain cancer. We were prepared for a long stay and second-guessed our decision many times over. But, my father had other plans for us. He knew he wanted to be at Riley and he knew he wanted to die on his own terms, free from chemo and radiation and all of the other "just one more things" that had been thrust upon him in the hospital. Riley's staff understood this and respected him.
In the hospital, the staff talked to us, but the first thing I noticed was the staff talking to my dad. Telling him what they were going to do AND why. While my dad was still cognizant of his surroundings and could respond, I know this was calming for him. I also know this information was welcome to us.
It was in Riley House that we were finally told that my dad probably didn't have much time left...I didn't have to chase down a nurse and ask questions I had spent hours researching. The information came freely from the Riley staff and it was comforting to know what would be coming and what to expect.
My dad was always comfortable and we were made welcome; as welcome as a suffering family can be. I spent the night with my dad and was given linens and blankets and offered anything I needed on numerous occasions.
At the end, the staff let us know what to expect and walked us through what we needed to to and let us have the time we needed to say our final goodbyes.
Nobody wants to lose a loved one, but if we must, the support of Riley's staff lightened the burden.
by Donna xxx.xxx.247.252
September 11, 2015
my sister is currently here. They have treated her wonderfully, I would recommend this beautiful ,peacefull residence to anyone in the last stages of life. The staff is the best. Thank you for caring for us!
by Janet + Laura+ Paula xxx.xxx.21.26
November 27, 2014
My Mom spent about nine days in this wonderful facility. Each day that we went to see her, she was bathe, dressed in a nice soft gown (not a regular hospital gown), and was propped to be resting very comfortably. The staff was wonderful to her and to us. They were always asking about our needs as well as hers. I have ONLY the highest recommendations for this facility and their staff. They give totally of themselves to the patients and the patient's families. God bless each of them.
by Paulette Strabavy xxx.xxx.254.150
September 02, 2014
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
by Anonymous xxx.xxx.178.104
November 07, 2013
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Was this provider's office too cold?
No, it was fine
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider use current and safe equipment?
Yes
by Dan xxx.xxx.142.85
August 09, 2013
My family and I were extremely upset because of the nondisclosure of drugs that would be administered to my mom. We were told that she would be given a pain medicine and an anti-anxiety medicine. We were not informed of the effects of these drugs on my mom's body. My mom has had about 7 drops of both the drugs combined. She has been in a comatose state since the administration of these drugs. We wanted my mom to have drugs for pain but not sedate to the point where she is unable to respond. She is currently not eating or eliminating. We are patiently waiting for her to wake up. She is worse off now than she was before we signed up with Hospice. Our plans were to have my mom receive pain medicine. Not slow her brain activity down and nervous down so that she can prepare to die. THAT IS NOT WHAT WE WANTED. I hope that other families will not be deceived by the presentation of the Hospice representatives. This has caused major problems for my mom. At this point, we can't take a gamble with her help. We pray that the medicines wear off soon because she has been sleeping for almost 24 hours. She has eaten once and eliminated one within a 24 hour span. We were told that the nurses would call up immediately to answer any questions that we had. The nurses didn't respond promptly. THIS IS NOT FOR FAMILIES THAT WANT THEIR LOVED ONE TO LIVE.
by Joy
June 25, 2011
Does this provider give unbiased advice?
Yes
by Anonymous
March 02, 2011
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Map and Directions
511 Otis Bowen Dr, Munster, IN 46321