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Cost Cutters Family Hair Care

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Cost Cutters Family Hair Care
Cost Cutters Family Hair Care
(7 Reviews)
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11216 Capital Boulevard Wake Forest, NC 27587
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Be very careful & get written receipts, esp if using a charge card. Stylist not only destroyed our hair but STOLE money from us, Totally hacked up my hair & dyed it blonde (was to be brown with highlights). Daughter's hair was to be blonde but is also totally destroyed & looks dirty grayish brown/blonde. Regis resolution is a GIFT CARD rather than a REFUND. Charged for services NOT done. Impossible to correct what was done, but Regis seems to think FORCING people to use their services is the correct response. Stylist added a tip to the charged amount PLUS a CASH tip before we had seen or knew what he had done to our hair! Never gave me a written charge receipt or itemized statement of services. NEVER trust REGIS or COST CUTTERS or their stylists! Should have given total REFUND for damages and destruction this guy is responsible for. Do not want MORE services! Basically STOLEN MONEY and destructive people to deal with. WARNING! Don't trust them! Totally not happy with this mess or REGIS rep's idea of resolution. It's WRONG. NO ONE "likes" my hair! It's not just a mess, it's destroyed and short! NONE of them deserve a "star!"
by Totally destroyed and angry xxx.xxx.190.226
August 08, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.122.118
June 28, 2012
Was it easy to make an appointment with this provider?
Yes
Would you recommend this provider to others?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.95.67
October 25, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider have reasonable prices?
Yes
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.153.80
June 09, 2011
Was this salon clean?
It was satisfactory
Would you recommend this salon to others?
Yes
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was the staff at this salon friendly?
They were decent
by Anonymous
May 16, 2011
Did this provider use excessive foul language?
No
Does this provider offer any coupons, discounts or promotions?
Yes
Did this salon have reasonable prices?
Yes
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
April 02, 2011
I scheduled an appt. for 5:15 p.m. Upon my arrival at 5:05 p.m., April told me that she would take an additional 5 minutes, meaning 5:20 p.m. It took her .25 minutes to wash a customer's hair; from 5:05 p.m. to 5:30 p.m., which is ridiculous! Then, proceeded to cut and blow dry her hair. She never acknowledged me to let me know that she would take longer; she totally ignored me. At 5:50 p.m. I got up and told her that she should have told me that it would take more like .45 minutes, not .5 minutes. I told the assistant manager Elize, who offered me a 25% discount, which is a joke for the lack of respect for my time and customer service. When I notified the corporate office, they offered me a $5.00 coupon. Can you believe that? $5.00 off? What a joke! Don't go to this place. They don't care about the customer or the customer's time. The corporate office seems to support their lousy service when they offer someone $5.00 off. I guess that's the best they can do. You get what you pay for........
by Lovely66
November 26, 2010
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Map and Directions
11216 Capital Boulevard, Wake Forest, NC 27587