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Windsor Gardens Healthcare Center of the Valley

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Windsor Gardens Healthcare Center of the Valley
Windsor Gardens Healthcare Center of the Valley
(12 Reviews)
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13000 Victory Blvd North Hollywood, CA 91606
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
My cousin is at this facility right now and is not getting the therapy she needs. She has had a stoke- can't walk very well and does not have use of her hand and yet because of Blue Cross and this facility they are trying to send her home on her own and tell her she is ready because the Doctor has reviewed her records. He has not seen her in a week to evaluate her. He determines this by looking at paperwork. I can't beleive the care she is getting. This is Tuesday and she has not had therapy in 3 days. And Blue cross wanted their premiums but does not seem to want to help her. They have not given her a walker or help to go home with. I thought Blue cross was a good insurance company.
by Bea Hymiak xxx.xxx.187.232
April 21, 2015
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.194.146
November 08, 2013
Their equipment was just average. It didn't knock my socks off or anything, but most of it still appeared safe. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I was glad that they were located in a safe neighborhood. Jewelry and clothing has been taken/disappeared. A lot of times she is not being cared for, but left in the room by herself. She has gotten pneumonia numerous times because of dehydration and fluid in her lungs, she is unable to eat or drink on her own and the staff is aware of this due to arthritis, but still does not stay up on her fluid intake. Most of the floor staff are very helpful and nice, but the department heads mostly act like they are too busy to provide personal attention. If we were able to afford better attention, treatment and care, we would definitely move her to a better facility.
by Anonymous xxx.xxx.143.123
June 07, 2013
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Was this provider's office easy to locate?
Fairly Easy
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did you feel safe in this provider's care?
No, I was scared
by Anonymous xxx.xxx.244.116
March 01, 2013
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
by Anonymous xxx.xxx.66.184
February 15, 2013
Did this nursing home answer all of your questions?
Yes
by Anonymous xxx.xxx.123.182
January 03, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Karen H xxx.xxx.116.68
October 26, 2012
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
February 15, 2012
Did you feel safe in this provider's care?
Yes
by Anonymous
December 26, 2011
Does this provider have a good professional reputation within your community?
Not really, it could be better
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous
November 23, 2011
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Map and Directions
13000 Victory Blvd, North Hollywood, CA 91606