Wilora Lake Healthcare Center

Wilora Lake Healthcare Center
Wilora Lake Healthcare Center 6001 Wilora Lake Rd Charlotte, NC 28212
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Consumer Feedback

(22 Reviews)
3.5 star average for Service
3.5 star average for Environment
3.5 star average for Expertise
2 star average for Staff
3 star average for Recommended
3.5 star average for Value
Rehab center. Nurses and staff were not in the nurses station for long periods of time. Patients calling for more than 10 minutes. Staff was nowhere, I personally had to hunt someone down. Staff were loud, some were very unprofessional as in attitude and care.
Some staff members were in compliance towards giving pain medicine when needed, or slow in administering pain medicine to a hospice patient upon hospice orders. Had to repeatly tell staff about patient bad shoulder not to touch or roll on the bad shoulders side.
Director was very rude towards family members and unprofessional, did not conduct good bedside manner, empathy, or compassion. Told dying patient to open her eyes or he would do it for her. I will not or would not recommend anyone to this Rehab Center! If family members are not constantly around them they will not be taken care of properly!!
They are not very good on follow up and communication in regards to administration and at least 2 nurses I came in to contact with during my visit at the Rehab Center. Some what disorganized when it comes to patient check in. Low on required supplies at patient check in for fall mats and bed alarms for at risk fall patients. You have to stay on top of them about care for your loved one. I found the CNA's to be helpful and very good. After constant follow up and visits, care did improve for my loved one. I was advised by one nurse on evening duty during initial admission that maybe they weren't equipped to handle my loved one's care and I should probably think about sending them back to the hospital. After talking to admissions and the director things were better cordinated and my parent started doing much better in the rehab center.
This is a very bad facility!!! and the patient healthcare service here is atrocious. I have waited over an hour for the nurse after I pressed the call button. I am a good diabetic and on several times I have had take my own blood sugar level because nobody else here did. These and other issues here are due to the lack of proper staffing because they do not have enough nurses and CNA's to take care of the number of patients that are here. I would not recommend this facility to anyone.
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Did the staff at this senior care facility use excessive foul language?
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Would you recommend this nursing home to others?
Did this provider take time with you at your appointment?
Did this nursing home answer all of your questions?
Were you glad that you had the appointment with your provider?
Is this business handicap-accessible?
Does the provider's staff try to be helpful?
Would you recommend this nursing home to others?
Did the staff help you feel comfortable when you called with questions or concerns?
No, very uncomfortable
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Was the waiting area spacious enough?
Not at all
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's staff friendly?
Not Really
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel safe in this provider's care?
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were you able to relax during your appointment?
Did you leave the office feeling satisfied with your visit?
Did this provider ever postpone your appointment?
No, they never postpone my appointment
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