Westbury Medical Care Home

Westbury Medical Care Home
Westbury Medical Care Home 922 McDonough Rd Jackson, GA 30233
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Consumer Feedback

(23 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I was very pleased to see such a nice clean facility and smiling faces from the workers that I met in the parking lot. That all changed when I went inside and was greeted by the receptionist, who has no business being the first contact with the families coming in to check out the facility. She was rude, short with her answers and acted like she could care less if she helped you are not.
My view of the facility was changed when I met Debra one of the admissions employees and was able to see the facility and talk to Debra more about the care for my mom. Upon leaving I was told I would hear back from them the next day, that turned into 4 days and my return call from Tiffany was anything but pleasant. She let me know real fast I needed to keep my search going and they didn't have a bed for my mom. When I asked about a waiting list I was told just keep looking that would be your best bet ! I have made several tries to reach Mr. Westbury the Adm. of the facility and left several messages for him on his voicemail, not of which have been replied to. If this is how they treat family who are interested in placing members of there family here how do they treat the residents who are already there ! Needless to say I would not place my mom there or anyone else in my family at this point !!!! I think the Corporate Office needs to take a serious look at how rude and nasty some of the employees come across to the public.
My Mom was there for 9 months and was hospitialized 3 times, once she laid for 5 days with 102 degree temp. and family had to insisted she be transferred to hospital. She was dehydrated, uritary track infection, and a bed sore, among other things. Bed sore turned into pressure wound with MRSA and ECOLI and she has had wound care treatment since May 2014 until present. CNA's go on break at same time, and if you need help, nurses will tell you they don't do that.........you have to wait. Communication poor. Will lie to your face and overchare Medicare, so check your bills.
My Mom is there now and has been for over a year. I was very reluctant at first, but this has turned out to be such a nice facility! The staff care for my mom like she is their own. The place is decorated so nicely for each holiday and they honor each person on their birthday! Please don't hesitate.
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Was this senior care facility's staff friendly?
Not one bit
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Would you recommend this senior care facility to others?
Absolutely Not
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
Did this senior care facility use current and safe equipment?
Yes
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Would you recommend this senior care facility to others?
I Already Have
I was looking for a nursing home for my grandmother and took a tour of a couple of different places. Westbury Jackson was a bit further than the Griffin Nursing homes but it was well worth the drive. Westbury in Jackson has a courtyard that my grandmother can sit in and smell the beautiful roses. Westbury in Jackson also has a pavilion that we sit in on the weekends. My grandmother really enjoys being at Westbury. I am so glad I toured all of the facilities before making a decision about where place my grandmother.
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Did this provider have reasonable prices?
Absolutely!
Does this provider remember you by name?
No, I always have to remind them
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
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