Bad service, bugs and bad food!!! Mother waits hours to use bathroom or be changed! Some Africans are very rude! Items stolen from mother several times and nothing is done! There are a few people who are very nice. One young African guy helped her a lot and was falsely accused of stealing and moved to another floor. Lady over him did not like him helping so much! When I complained, they did good for a while and later went back to same old ways. My so-called sister threw her in this place because tired of taking care of her after moving her out of her good apartment! Her health got worse after moving!
My mom is there now and I am trying my hardest to get her out of there. My mom don't get baths, her room is always dirty, every time you call the nurses station you are automatic switch to the guard booth because no one answers and they leave her in the bed all day. When I come she's in bed with untouched breakfast and lunch trays. No one there excepts responsibility for anything. My mom now has a sore on her ankle that is draining puss.I asked the nurse there and she knew nothing about it. Between myself and 2 sisters we been cleaning it because no one there have.
The nursing assistants were very rude and unprofessional. I even saw them be abusive with some of the patients. The only good part about the whole building was the rehab department, which are not even a part of the same company.
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