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The Laurels of Bedford

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The Laurels of Bedford
The Laurels of Bedford
(12 Reviews)
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270 N Bedford Rd Battle Creek, MI 49017
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
2.5 star average for Environment
Expertise
2 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3 star average for Value
Staff members never took care of a voiceless handicapped patients needs. Very disappointed. The many times that i visited my sister while she resided there, I was very disappointed...Thumbs down...hire more caring people...shame...
by starrbuck xxx.xxx.203.148
October 09, 2018
This place is ridiculous! My mother went there post op. Was supposed to be for 3 weeks to get her back on her feet. Her health was great when she got there but has steadily declined during their care. Now we find out today she has Pneumonia and c-diff. And none of the moron's who work here even noticed her failing health! It took me and my sister to tell them something was wrong. My mother had to appetite, no energy and only wanted to sleep all the time. Today they realized she was running a fever and finally decided to figure out why....she has seen the Dr who is supposed to be caring for her only one time in a month, and she has to remind the nursing staff and aides about her medication's and treatments. She would have been 100% better off to have gone home and taken care of herself then to be at this JOKE of a facility!
by Anonymous xxx.xxx.87.20
April 18, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Did this nursing home answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.84.218
March 15, 2013
This review site is ridiculous and does not pertain to this type of business at all. This skilled nursing home does not have a " waiting room", you go there to visit with your loved one. They also don't require an "appointment" and welcome you to visit whenever you are available. The therapy staff are an incredibly upbeat and funny group of folks who make therapy fun and often residents who don't even have therapy go down to the therapy room because they are always welcome and treated so well. And they helped my grampa get stronger and be able to get home again. The only thing I would like to suggest is that they have more CNA staff on duty. The poor things always seem to be run ragged. Overall, I am grateful for the Laurels staff for helping my grampa get back home.
by Krystal xxx.xxx.231.248
March 08, 2013
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
by Anonymous xxx.xxx.84.218
February 21, 2013
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider answer all of your questions?
Some were answered
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
by Anonymous xxx.xxx.84.218
February 18, 2013
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by Anonymous xxx.xxx.243.250
November 27, 2012
Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last visit. They are so thoughtful and amazingly sweet, I just love this place. The level of care you get for the price is outstanding. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by John xxx.xxx.218.162
October 29, 2012
Would you recommend this nursing home to others?
Absolutely Not
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
by Anonymous
February 08, 2012
My great uncle lived here for awile and it almost killed him. This place is like a concentration camp, he was forced to stay in his chair or lay in bed even though he could walk. Because he was forced to stay laying or sitting for so long he developed a huge bed sore on his butt. Due to neglect the huge bed sore got infected and once he got to the hospital they thought they would have to amputate, thankfuly they only had to remove his buttcheek and most of the muscles in his leg. On top of all of this the staff at the hospital he went to said he was so malnourished he was eating his own skin and then after it scabbed over eating the scabbs. this is a horrible place, its always being investigated for cruelty/neglect. im not sure why it hasnt been shut down yet.
by Sammy Sue
June 26, 2011
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Map and Directions
270 N Bedford Rd, Battle Creek, MI 49017