Southwood at Norwell Nursing Center

Southwood at Norwell Nursing Center
Southwood at Norwell Nursing Center 501 Cordwainer Dr Norwell, MA 02061
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Consumer Feedback

(14 Reviews)
2.5 star average for Service
3 star average for Environment
2.5 star average for Expertise
2 star average for Staff
2 star average for Recommended
1 star average for Value
I just want to take a minute to thank the entire staff at Southwood of Norwell for the care my mother received at Southwood, my mom expressed many times over her two weeks there how comfortable everyone made her feel. She was discharged last Friday and it was remarkable how an 87 year old Women bounced back from a fractured Hip in such a short time and it all had to do with the care the staff had shown her. Thank You again to Richard, Diane, Lindsey Starr and the compassionate Staff you were all on your A game. A special thank you to Jennifer, Kelly, Laurie and Sue.
In my profession I see many Nursing/Rehab facility’s and Southwood of Norwell ranks right up with the best of them, keep up the Compassion
by macm35
February 12, 2018
I can not say enough about this facility and their amazing staff. My Grandmother was a patient from 8-9-12 to 9-10-12 and my Grandfather was a patient from 3-26-15 to 5-8-15. Our questions were always answered which helped allay any fears or concerns we had. They took the time we needed, we never felt rushed and they treated us like family. We have a large family, we had a lot of visitors and the nursing staff was patient with us and willing to give us all updates and teach us what we needed to know about each of my grandparents' care. The rehab team was excellent and we were able to obtain the knowledge and info we needed to be able to continue their care at home. Right when you walk in the building you are welcomed into a clean (home-like) environment. During both stays we were able to visit with our grandparents and use the outdoor areas which were beautiful and right off the unit. The food was good (I tasted some things myself) and both of my grandparents gained much needed weight during their stays. Nobody wants to have to go to “a nursing home”, but both experiences were excellent and we would choose this facility again in a heartbeat.
by MissMarie123
September 17, 2016
My mother in law was recently admitted to Southwood for rehab after an illness. She loved it there! The care from the nurses and CNAs and rehab staff was amazing! The food was great and she often told us she felt like she was staying at a hotel! I would highly recommend this facility!
by Mary Sanborn
June 17, 2015
Our Mom lived at Southwood for close to two years in her home town of Norwell, MA. Unfortunately we lost her on March 2, 2015 due to complications from multiple sclerosis but her care while at Southwood was the best, other then living in her own home. Mom so enjoyed the staff, always engaging and upbeat.
We found the facility to be well staffed, knowledgeable and clean.
The staff always alerted her physician and us , without delay on several occasions when Mom was having a medical problem.
I'd highly recommend Southwood to anyone looking for a small. well run nursing home staffed by people who CARE.
Cathy and Steve
by Steve and Cathy Bailow
May 21, 2015
My father stayed here while being treated for multiple cancers. We knew it was a matter of time before he passed but when we had a meeting with his caseworker and other staff members to try to map out a plan for his stay ( we wanted him to be home when he passed) they would not even admit that he was dying.

When I took my father to Jordan Hospital for radiation treatment I asked his doctor to take a look at him because he had taken a serious downturn. She had him admitted because he was dehydrated and had a bedsore to the bone. All of this while being under 24 hour care at Southwood. They took a dying man and added to his pain. After being released from Jordan we never went back and will never go again.
by Matt B
November 20, 2014
Are you going to visit this senior care facility again?
Not if my life depended on it
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
Was this senior care facility's staff friendly?
Not one bit
Was this senior care facility easy to locate?
I got lost, but eventually found it
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous
October 25, 2014
Horrible place to work!!!!!!Staff are overworked &especially underappreciated. The director named doris stetson never smiles or has a nice thing to say: our Rn/Lpn/Cna nursing staff took bets one week to see how many times doris even smiled and was pleasant to us--and in 5 days NOT ONE of us could report a time where this head of nurse manager even smiled hello or acknowledged us & so then staff stick together feeling unheard because higherups are unfair. Doris stetson is even rude to familys that come visit and 2 evening Cnas heard her making fun of Lindzey(the owner) for having no past licensed nursing home administrator experience saying to family she was from car rental company and got job because of her dad owning. Unprofessional. Our floor supervisors like Carry, And Deven ARE WONDERFUL and supportive BUT minnie could use help in kindness she is always mad. If we report we get fired or hours cut.I have been here a few years, I stay because i am so close to my home and daughters jobs. I myself AND Coworkers are hoping for change, but until the Starr family owners stop giving this 1 miserable woman all the power the nursing home will never reach the potential it could annd staff will thrive and be happy
by Cna who needs to keep job but wants truth said
August 25, 2014
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider use excessive foul language?
by Jean p
September 14, 2013
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did this provider's staff seem to respect him/her?
Kind of, but not very much
by Anonymous
May 22, 2013
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous
June 21, 2012
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