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Regency Healthcare Center

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Regency Healthcare Center
Regency Healthcare Center
(15 Reviews)
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112 N Constitution Dr Yorktown, VA 23692
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
I had bi-lateral total knee replacement. I was sent there after 3 days in the hospital and received very poor and neglectful service and care there. I did not receive my pain medicines when I was supposed to. I was handled roughly when helped to the bathroom. I didn't get my in bed exercises properly. I was supposed to have physical therapy each day and only got it three days out of my 10 day stay there. My husband took me out because of the lack of attention and the poor treatment I had there. It was more of a nursing home (and not a good one at that) than a rehabilitation center. My roommate was unable to do anything for herself. They would bring her food and leave it there beside her. She was unable to feed herself. She couldn't raise her head off the pillow and if she did try to reach for a spoon or fork, more food went on her than in her mouth. God love her. She was a permanent patient there. I am surprised they are still in business. This was in 2008 so maybe there is other management now but when I was there it was horrible!
by BW xxx.xxx.70.147
February 08, 2017
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this senior care facility use current and safe equipment?
Fairly Current
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
Do you feel like this provider's office is well staffed?
Somewhat
by Anonymous xxx.xxx.22.26
November 19, 2014
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.145.226
November 02, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous xxx.xxx.106.3
November 01, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.126.225
February 01, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider prominently display their diplomas or business license?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous xxx.xxx.153.163
January 21, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were you able to relax during your appointment?
Yes, I was completely at ease
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.106.3
December 06, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Was this provider's office easy to locate?
Fairly Easy
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous xxx.xxx.125.174
November 14, 2012
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Were you able to relax during your appointment?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
December 07, 2011
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.
my mother in law was here for 3 months. the entire staff is warm, welcoming, helpful. she did great here!! the facility is clean, food is good. the patients are out of their rooms and dressed and engaged. Daily i see patients outside, with family, on their own, or with the Physical Therapists! i see that as a very very good thing! Thank you, Regency.
by rwallace
December 06, 2011
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Map and Directions
112 N Constitution Dr, Yorktown, VA 23692