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Pacific Gardens Nursing & Rehabilitation Center

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Pacific Gardens Nursing & Rehabilitation Center
Pacific Gardens Nursing & Rehabilitation Center
(19 Reviews)
> Get Phone Number & Directions
577 S Peach St Fresno, CA 93727
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Consumer Feedback

(19 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Was this senior care facility clean?
It was satisfactory
Are you going to visit this senior care facility again?
If I need to, I'll return
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes
Did this provider have an entertaining selection of waiting room magazines?
No
by Anonymous xxx.xxx.104.30
July 31, 2014
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.180.204
February 09, 2014
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Did this nursing home answer all of your questions?
Some were answered
by Anonymous xxx.xxx.82.126
January 17, 2014
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Anonymous xxx.xxx.6.75
August 27, 2013
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
by Anonymous xxx.xxx.100.57
June 28, 2013
Are you going to visit this provider again?
Without a doubt!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.171.142
April 20, 2013
Pacific Gardens; January 7, 2013 to January 14, 2013


My father was moved to Pacific Gardens for rehabilitation from Congestive Heart Disease and COPD, January 7th 2013. There was hope that physical therapy could bring him back home. Kaiser told us that he would be there for one week, and then Kaiser would send a doctor to assess him. The transfer went well, the staff at Pacific Gardens was very helpful with moving him in. We have been told, by freinds, that one must be present at rehab hospitals to insure good care of the loved ones. My sister and I took shifts to insure that some one was with my Dad during the day time. The first day, Monday, the Physical Therapist said they had him sitting up on the edge of the bed, but he was very wobbly. Tuesday while I was there the PT came in and talked to him. No movement out of bed or to sit up. Dad was weakening. Each day I met another staff member from Pacific Gardens, the aids, the activities director, no more PT. Wednesday I found my dad not very responsive, just lying in bed, saying he wanted to die, the staff told me he refused his meds and hasn’t eaten any food, my sister and I were able to get him to take them. Thursday his condition was the same as Wednesday. Friday he was worse, very agitated, and moaning in pain. I asked if the staff were giving him anything for pain, no they hadn’t. A nurse came in and said he could have Hydrocdone every 6 hours. The first one was given at 12 noon, my sister made sure the second dose was given. Saturday he was unresponsive and the agitation has increased, again I had to ask for the Hydrocdone. He has not eaten now since Tuesday, yes he was refusing his food, but no attempt was seen to get him to eat or to help make him calm and comfortable. Sunday was bad, the nurse said he had his hydrocdone in the morning and he could only give him another at 11am, Dad was very agitated and restless, crying out in pain. He was holding his call light, unbeknown to me, and the aids kept coming in, eventually the head nurse came in and said she would call his Dr and see if he could get more pain med’s early. The answer was yes. I was then told that his Dr would be in to see him on Monday, to assess Dad.
So far we have been left alone with my Dad to take care of him, we had to ask for the care he was given, he wore the same dirty arm sleeves the whole week, along with any gaze, cotton balls, blood, or what ever was on his arms when he came in. We took those off at Kaiser, we did say that we would try to feed him, but it seems that we were in charge of his meds also. A nurse would put on the breathing mask with the meds but never came back to check on him or remove the mask.
When the Dr, from Kaiser, came in on Monday he immediately called the ambulance and sent him back to emergency. He has developed a massive infection that spread through his body, which was the cause of his uneasiness and pain. Not once was any blood taken or any thought given to his worsening condition.
To top this off when the Dr was at Pacific Gardens, a physical therapist told him they had Dad standing and walking, but because of loss of breath he collapsed. My Dad has not been out of that bed for a week! There are so many things that went wrong we are at a loss of words.
As hind sight, yes you need to stay with your loved ones while in this situation, but need to be very proactive with the staff and demand that they do the job they are there to perform.
by P Day xxx.xxx.170.251
February 01, 2013
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Are you going to visit this provider again?
Not if my life depended on it
Did this provider answer all of your questions?
None of my questions were answered
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous xxx.xxx.108.196
January 04, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.186.54
August 24, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.39.198
June 21, 2012
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Map and Directions
577 S Peach St, Fresno, CA 93727