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North Ottawa Care Center at Heartwood Lodge

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Spring Lake, MI

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North Ottawa Care Center at Heartwood Lodge
North Ottawa Care Center at Heartwood Lodge
(11 Reviews)
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18525 Woodland Ridge Drive Spring Lake, MI 49456
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
It is very clean and quiet. The workers who care, care a lot, which made me not give a one star review. The ones who don't give a hoot about their patients make it blatantly clear. Multiple times I heard aids bad mouthing other residents, including my own mother who is a resident, and cussing about difficult residents. My mother had multiple times where she felt put down and even scared to ask for help when certain workers were on. There are no phones, TV's or clocks in the rooms. In my experience with medical patients and the elderly, this increases risk for depression and confusion. My mom says the food is wonderful as well as all the therapies. T
by Km xxx.xxx.14.118
August 01, 2017
I've had two family members here in the past 7 years and they were very professional,comforting and helpful in every way. The facility is clean and offers a beautiful view of the dunes as well as a kitchen and nice living room to gather in when needed. No complaints at all.
by Joey xxx.xxx.80.239
December 08, 2016
Most unprofessional hospice care our family has ever experienced. They unnecessarily made circumstances more stressful than already were. No comfort for family which made us all worry about leaving our loved one in their care. Would never recommend this facility to anyone
by Joann xxx.xxx.2.36
March 31, 2016
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.254.16
September 29, 2014
Did this senior care facility use current and safe equipment?
Fairly Current
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Was this senior care facility clean?
It was satisfactory
Was this senior care facility's staff friendly?
Not one bit
by mary xxx.xxx.116.153
April 22, 2014
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this nursing home answer all of your questions?
Yes
by Anonymous xxx.xxx.245.44
July 15, 2013
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this provider offer flexible appointment times?
Yes
Did this nursing home answer all of your questions?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.1.164
November 20, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.165.70
April 06, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.7.193
April 02, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was it easy to make an appointment with this provider?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
October 27, 2011
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Map and Directions
18525 Woodland Ridge Drive, Spring Lake, MI 49456