Newcare Convalescent Center

Newcare Convalescent Center
Newcare Convalescent Center PO Box 460 Crivitz, WI 54114
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Consumer Feedback

(10 Reviews)
2.5 star average for Service
4 star average for Environment
3 star average for Expertise
2 star average for Staff
3.5 star average for Recommended
They are very rude and never listen to family members. Today I went to visit a relative and they had NO socks on, mind you windchill outside was -25 -40 . They were so cold they were shaking. Family has brought in blankets for them to put on lap so they aren't so cold and last night there was a fall and today a huge skin tear on arm. Was given nothing to drink with breakfasat and food was so hot was unable to even eat it. They refuse to lay her down when she is clearly exhausted and asks to be layed down. Placed a little 1-2 i matt on floor beside bed incase falls out of bed again....where are the side rails????
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Was this provider's staff friendly?
No, they were rude
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you feel safe in this provider's care?
Does this provider treat every client equally?
No, they definitely favor certain clients
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Did this provider prominently display their diplomas or business license?
No, I never saw one
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you feel safe in this provider's care?
Was the waiting area spacious?
Was this provider's office clean?
Yes everything was neat and sterile
Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. They weren't very understanding or caring, and they didn't show empathy for my father. I could tell my father isn't their primary concern.
My brother has now moved to Crivitz to ensure our dad gets the treatment and care he should have. I am SO disappointed, especially with his case manager
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