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Mercerville Genesis ElderCare Center

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Mercerville Genesis ElderCare Center
Mercerville Genesis ElderCare Center
(15 Reviews)
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2240 White Horse-Mercerville Rd Mercerville, NJ 08619
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
2.5 star average for Value
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this senior care facility again?
Only if I couldn't find a better substitute
Were you able to get all of your questions answered while you were at this senior care facility?
No, I left confused and frustrated
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by terry xxx.xxx.69.167
July 05, 2014
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
No, they could have used some continuing education courses
Was it easy to find parking at this senior care facility?
Not really, but I found a spot
How would you compare this senior care facility to other senior care facilities you have visited?
Fairly Average
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They were decent
by Terry xxx.xxx.64.10
May 12, 2014
Does this provider take that extra step to make you feel special?
No
Did this nursing home answer all of your questions?
Some were answered
Is this business handicap-accessible?
Somewhat
Would you recommend this nursing home to others?
Absolutely Not
Was the office accommodating when booking an appointment?
Somewhat
by Anonymous xxx.xxx.57.111
March 05, 2014
Did this provider listen to your input and concerns?
Yes
Does this provider have helpful information available online?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did you leave the office feeling satisfied with your visit?
Yes
by Linda Klein xxx.xxx.109.104
December 10, 2013
Did they follow up with you after your appointment?
No. I still haven't talked to them.
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this business handicap-accessible?
Yes, it was handicap-accessible
by erma dorbor xxx.xxx.22.245
December 09, 2013
My mom has only been there since Wednesday night and already have lost her clothes (found them a day 1/2 later) and cannot walk on her own so has to rely on help to get her to the bathroom which she shares with 3 other women. Took herself last night but this morning was occupied and no one came. So guess what! Pretty sad when they take your dignity away. On the positive except for these problems the nursing staff and pt staff are good.
by Daughter xxx.xxx.80.166
January 20, 2013
My concern here is with the patients at the facility. Yes, their basic needs are taken care of but not much above this level. Problems with general COMFORT of their clients.
by JRM xxx.xxx.141.217
January 10, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.117.228
December 01, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous xxx.xxx.71.196
November 02, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.2.146
October 17, 2012
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Map and Directions
2240 White Horse-Mercerville Rd, Mercerville, NJ 08619