Lutheran Home--Monroe

Lutheran Home--Monroe
Lutheran Home--Monroe 1236 S Monroe St Monroe, MI 48161
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
I would like to state that for the most part I THINK my parent has been taken care of. However...... they still allow alzheimes and dementia patients to 'decide' if they want certain shots or medicines. ALSO..... if a patients loved ones, decide to keep other members of the family from seeing or knowing how the parent is..... THEY KEEP THAT INFORMATION FROM YOU as well. THEY HIDE THINGS THIS WAY. WHY HIDE THINGS IF YOU AREN'T GUILTY OF SOMETHING??? Now... I'm not sure if they really do take care of my parent properly, anymore since they are hiding things. IF, they hide things from the family intentionally and condone what is happening and get into the family business, then they deserve to be fired. Nicole, Alexa and Jennifer... are all guilty of this. They intentionally hide things and help keep family away from dying loved ones. I have reported this to the BBB and will report it to whom ever else I can. This facility IS NOT trust worthy when it comes to your parents. If I could do it all over again, this would NOT be the facility I trusted with my parent.
by Lyman xxx.xxx.235.156
November 25, 2023
I have had experience over the years with almost every nursing home in Monroe. All the other nursing homes should require their staff to come to the Lutheran Home and learn how to operate their homes, and to teach their staff by watching and learning from the staff of the Lutheran Home.
One staff leader/supervisor by the name of Valine (sp?) is fantastic! Not only with the residents, but also with the staff that follows her directions.
A big thanks to the Lutheran Home and all that work there.
by Abraham xxx.xxx.220.51
March 27, 2017
Wonderful facility and a blessing to many patients and their families and friends.
by Gene's cousin xxx.xxx.182.41
January 17, 2015
Was this senior care facility's staff friendly?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Does the staff at this senior care facility always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
by Anonymous xxx.xxx.203.245
October 17, 2014
We moved a resident into here from another rehab center in town where the care was substandard. It was such a relief to meet the staff here. We had an orientation from a staff member the day we arrived, had a constant stream of just-checking staff members, and received fast responses to call requests when we needed something. The food is nicer, too - not out of a can and made by actual food staff. There's a lot for residents to do - bingo, singing, movies, etc. This is a religiously affiliated place, meaning they have many Bible-related activities and occasional visits from the pastor. For the most part, it's not an issue. This facility is clean and there are a lot of comfortable places to sit with visitors and family. I really like the antiques scattered around and big squasy chairs. There are also puzzles, board games, vending machines, and TVs to help pass the time. They do charge 50 cents a day for TV usage and one dollar a day for the phone. The rooms are private - a HUGE plus - and you share the bathroom with the resident next door. The facility is all on one level, which is good for visitors who have trouble getting around, too. The staff here is LOVELY. I really like the physical therapists, the nurses, and the nurses' aides. We can't thank them enough for all that they've done. This place is down Monroe St./S Dixie highway near the Wendy's and Michigan Bar and Grill. Decent location for running errands nearby, and a safe area of town.
by Kim xxx.xxx.253.193
February 28, 2013
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous xxx.xxx.93.37
January 21, 2013
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous
January 18, 2012
Does this provider treat every client equally?
Yes, they don't show favoritism
Was this provider's office easy to locate?
Fairly Easy
Did this nursing home answer all of your questions?
Yes
Would you recommend this nursing home to others?
I Already Have
by Anonymous
January 03, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider use current and safe equipment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous
June 02, 2011
Was this provider's office too loud?
No, it wasn't too loud
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Was this provider's staff friendly?
Friendly Enough
by Anonymous
April 21, 2011
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