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Lutheran Home at Luther Square

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Lutheran Home at Luther Square
Lutheran Home at Luther Square
(9 Reviews)
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149 W 22nd St Erie, PA 16502
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Consumer Feedback

(9 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
by Anonymous xxx.xxx.190.43
November 13, 2012
Was the waiting area spacious?
No, multiple people had to stand
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
by Anonymous
February 13, 2012
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider prominently display their diplomas or business license?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous
January 24, 2012
Was this provider's staff friendly?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
December 18, 2011
Are you going to visit this provider again?
Sure
by Anonymous
August 26, 2011
Did you experience unnecessary pain during your visit?
No
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
by Anonymous
June 13, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Would you refer this provider to a family or friend?
Yes
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous
May 05, 2011
Was this provider's office too loud?
No, it wasn't too loud
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
March 07, 2011
Village at Luther Square (Also known as VALS and LIFE-NWPA) is one of the worst nursing home agencys out there. This is a miserable, depressed facility. They treat their employees horribly and fail to address clients' needs. They fire employees left and right, which is bad business practices (in terms of their reputation as well as bad fiscal policy) and is also hard on the populations they serve. They are always understaffed because of this. If you don't believe me just look at the employment section in The Erie Times Newspaper every single week. To constantly be adjusting a new worker simply because the agency feels the need to save a buck is very difficult, and one day it will come back to haunt them. Their practices are also very questionable, (hence three names) and it is obvious that the point is to make money rather than help people. This is a true recipe for disaster. It is only a matter of time before something serious will put this company out of business. I would not recommend this nursing home or as a possible employer.
by Healthpro
January 13, 2010
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Map and Directions
149 W 22nd St, Erie, PA 16502