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Layhill Center--Genesis ElderCare Network

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Layhill Center--Genesis ElderCare Network
Layhill Center--Genesis ElderCare Network
(13 Reviews)
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3227 Bel Pre Rd Silver Spring, MD 20906
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
2.5 star average for Value
Was this senior care facility easy to locate?
I got lost, but eventually found it
Does the staff at this senior care facility always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
Did the staff help you feel comfortable when you called with questions or concerns?
Somewhat
by Anonymous xxx.xxx.250.44
June 11, 2014
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider give unbiased advice?
Yes
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.45.170
January 24, 2014
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did you notice a foul odor when you arrived at this provider's office?
Definitely, it was nauseating
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
by Anonymous xxx.xxx.22.108
July 26, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider have reasonable prices?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.189.208
September 22, 2012
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.1.115
September 05, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.89.71
August 02, 2012
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous
January 09, 2012
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous
January 05, 2012
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this nursing home answer all of your questions?
Yes
by Anonymous
December 25, 2011
Was there annoying music playing while you waited or during your visit?
Yes, it was annoying
by Anonymous
December 22, 2011
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Map and Directions
3227 Bel Pre Rd, Silver Spring, MD 20906