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Knollwood Manor--Genesis ElderCare

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Knollwood Manor--Genesis ElderCare
Knollwood Manor--Genesis ElderCare
(6 Reviews)
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899 Cecil Ave Millersville, MD 21108
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Consumer Feedback

(6 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Value
2.5 star average for Value
Expertise
3 star average for Expertise
Do you feel like this provider's office is well staffed?
No
Would you recommend this nursing home to others?
Absolutely Not
Did you leave the office feeling satisfied with your visit?
No
Did this nursing home answer all of your questions?
None of my questions were answered
Was it easy to make an appointment with this provider?
No
by Hank xxx.xxx.116.245
March 26, 2014
Was this provider's staff friendly?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider give unbiased advice?
Yes
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was this provider late to your appointments?
No, they were on time
by Anonymous xxx.xxx.123.100
February 10, 2014
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
by Anonymous xxx.xxx.80.8
March 19, 2013
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.74.241
January 14, 2013
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was friendly enough to me, however not so much to my mother not did they , go out of their way to make my mother feel welcome. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The office was easy enough to find. i have tried since over a week to have my mother transferred to another facility with no avail. It seems the facility is dragging their feet to hang onto my mothers medicare/tricare insurance. THIS IS NOT ACCEPTABLE ON ANY MEANS! i will discourage anyone individual for at tenting this facility.

Sincerely
Rene Cotte
by rene cotte xxx.xxx.13.88
June 04, 2012
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
June 24, 2011
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Map and Directions
899 Cecil Ave, Millersville, MD 21108