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Karen Acres Healthcare Center

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Urbandale Health Care Center

Urbandale, IA

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Urbandale, IA

First Realty/GMAC

Urbandale, IA

Karen Acres Health Care Center

Urbandale, IA
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Karen Acres Healthcare Center
Karen Acres Healthcare Center
(9 Reviews)
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3605 Elm Dr Urbandale, IA 50322
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Do you think that the provider's staff are well trained?
Yes
Would you recommend this nursing home to others?
I Already Have
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider answer the phone in a reasonable time when you call?
Definitely
Did this provider give the impression that they cared about your concerns?
Yes
by joe dalbey xxx.xxx.127.191
February 26, 2014
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.75.219
August 16, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.157.120
June 25, 2013
Was this provider's staff friendly?
Not Really
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
by Anonymous xxx.xxx.244.42
September 25, 2012
They answered most of my questions but I could have used more information. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left.
They are understaffed and the patients suffer from that. Some of the most basic medical needs were forgotton again and again. I would not send anyone to Karen Acres.
by Annie xxx.xxx.58.4
August 30, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.231.216
July 15, 2012
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Would you refer this provider to a family or friend?
Yes
by Anonymous
February 03, 2012
Did you feel safe in this provider's care?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider offer any coupons, discounts or promotions?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
October 19, 2011
Would you recommend this nursing home to others?
Yes
by Anonymous
August 02, 2011
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Map and Directions
3605 Elm Dr, Urbandale, IA 50322