Directory > Providers > Senior Care > Nursing Home > FL > Clearwater > Highland Pines Rehabilitation & Nursing Center > Reviews

Highland Pines Rehabilitation & Nursing Center

Nearby

Nursing Homes

Westchester Gardens

Clearwater, FL

Clearwater Center

Clearwater, FL

Magnolia Manor

Clearwater, FL

Regency Oaks Clearwater

Clearwater, FL
Get Featured on Wellness.com > Learn More
Highland Pines Rehabilitation & Nursing Center
Highland Pines Rehabilitation & Nursing Center
(13 Reviews)
> Get Phone Number & Directions
1111 S Highland Ave Clearwater, FL 33756
Add a Review

Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
First floor yes has private rooms and trays the patients completely different but that is their way of getting patients in the door and then move them to the 2nd or 3rd floor. Once you are moved to the other floors then care is completely different. They are not concerned with your personal needs and know nothing when it comes to compasion. I've seen aids get onto patients even yelling at them. Things being stolen by the staff and nothing done about it. Patients getting the wrong medicine or not getting any medicine at all or receiving it late. Medicine running out and waiting days to get any more even when its required by the doctor. They send in the bosses like they care but in reality it does not make the situation any better for the resident but worse because then all the aids And nursing staff turn against you and talk about you in the hallways loud enough for the patients to hear and they don't care they want the patients to hear them. Nothing its done about it by the state or facility almost like they are working together which pretty sure they are. Have even heard nursing staff yelling at family members because the family shows concern and wants simple things done such as showers and the bed sheets changed because the patient is laying in their own filth. There are many other problems but tired of writing. Hopefully if you care about your family member at all you will not leave them here or any other place such as this one.
by Anonymously xxx.xxx.104.240
June 22, 2016
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
by Anonymous xxx.xxx.101.73
August 28, 2014
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Would you refer a friend or family member to this senior care facility?
Yes
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes
by J. Smith xxx.xxx.154.46
June 13, 2014
I was shocked when they dismissed my concerns as unimportant and told me I was just overreacting. I knew that my situation needed attention, and I couldn't believe that they wouldn't even look into it. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. It never fails how long I have to wait on hold when I call them. I'm always put on hold forever and I find myself not even wanting to call. I had to wait quite a while for my appointment. I was very disappointed. Their equipment was ancient. By the looks of it I wouldn't be surprised if they've never replaced any of it.
by Mrs. Deliany xxx.xxx.174.14
November 05, 2013
Did this provider answer all of your questions?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did you feel safe in this provider's care?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.198.165
September 19, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider use excessive foul language?
No
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.96.252
February 15, 2013
Does this provider use current and safe equipment?
Fairly current
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.218.5
February 02, 2013
My view the nurses are not trained well to handle the Wound Vac equipment and one of the nures was dozing off in front of the head nurse and she did not say anything to her. Now this is the nurse that hands out the medication to the patients, why in the world would they let a person like this work in a facility. The food isalso horrible, they say that it is a low sugar diet plan then why are they giving the residents juices that taste like pure surgar. i have made many attempts to verbaly state this and nothing has changed. Next step will be to call the State and make a formal complaint.
by Anonymous xxx.xxx.6.214
January 28, 2013
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by tamica massey xxx.xxx.85.242
July 28, 2012
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
November 09, 2011
Add a Review
Map and Directions
1111 S Highland Ave, Clearwater, FL 33756