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Heartland of Mentor Nursing Center

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Heartland of Mentor Nursing Center
Heartland of Mentor Nursing Center
(22 Reviews)
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8200 Mentor Hills Dr Mentor, OH 44060
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Consumer Feedback

(22 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2.5 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by EG xxx.xxx.167.137
August 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.212.14
August 14, 2012
I would not want to repeat my mother's visit to Heartland. Medication was dispensed hours after asked for. The nursing staff were way over worked - 26 -1 ratio on most nights. Visitors are allowed all day so no rest can happen in double rooms. Nurses were not professional in discussing meds or care. Therapy was below average. Basically a waste of time and money. I should have taken her home. They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort.
by NW xxx.xxx.243.233
June 30, 2012
They seemed stuck in the past. I was nervous about being exposed to archaic treatment methods. They barely ever answer any of my questions over the phone, and I've had to make way too many appointments. Their equipment was just average. It didn't knock my socks off or anything, but most of it still appeared safe. They barely had any magazines to choose from, and the ones that were available weren't very interesting. Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all.
by A Nuring Home vistor
February 05, 2012
Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. Whenever I've visited their office, it's always smelled really bad. They really need to clean or sterilize the office more. I wish they gave me good advice, but most of the time they only give me advice that would benefit them. I found that I only got answers when I hounded the administration.
by frustrated
February 02, 2012
My parishioners consistently have positive experiences at Heartland of Mentor. In my visit I found it to be a helpful and healthy environment.
by Rev. Vanessa Clark
January 23, 2012
They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. They don't treat their clients equally at all, and only make time for their favorite clients. If they didn't like me, they didn't make time for me. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. Most of the time, they don't call me back for quite a while, but they've called me back quickly once or twice.
by Ms. Martin
November 06, 2011
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
by Anonymous
September 10, 2011
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Was this provider's office clean?
It was satisfactory
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous
September 09, 2011
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
June 27, 2011
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Map and Directions
8200 Mentor Hills Dr, Mentor, OH 44060