Heartland of Lansing Nursing Center

Heartland of Lansing Nursing Center
Heartland of Lansing Nursing Center 300 Commercial Dr Bridgeport, OH 43912
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
5 star average for Recommended
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider remember you by name?
Never, they can't even remember throughout my appointment
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Was this provider's staff friendly?
Yes
by rosalie xxx.xxx.92.10
October 04, 2013
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure.
by Brenda
January 31, 2012
The equipment at this nursing home was current and safe and I knew that my loved one would be receiving the highest quality of care. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left.
by georgia zavolas
July 26, 2011
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Was this provider's staff friendly?
Yes
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
March 23, 2011
The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They have really great customer service here. They always put their customers first, regardless of the situation. I understand they're busy, but I'm getting really tired of them postponing my appointments all the time. Every time I make an appointment, it's usually postponed at least a week.
by lisa
March 05, 2011
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