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HCR Manor Care--West Reading

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HCR Manor Care--West Reading
HCR Manor Care--West Reading
(7 Reviews)
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425 Buttonwood St West Reading, PA 19611
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Consumer Feedback

(7 Reviews)
Service
2 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
by Anonymous xxx.xxx.166.126
May 20, 2014
Does this provider use current and safe equipment?
Yes
Would you recommend this nursing home to others?
No
Does this provider treat their staff well?
Mostly
Does this provider remember you by name?
No
Are you confident that this provider will continue working with you until a solution is reached?
No
by Anonymous xxx.xxx.166.126
February 20, 2014
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Are you going to visit this provider again?
Without a doubt!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Tony Re xxx.xxx.165.195
January 28, 2014
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Does this provider welcome questions?
Not at all. They ignored my questions
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
by Anonymous xxx.xxx.232.11
January 08, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.43.176
August 06, 2012
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Was this provider's office too loud?
Yes, they need to move to a quieter location
by Anonymous
December 11, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider answer all of your questions?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
April 12, 2011
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Map and Directions
425 Buttonwood St, West Reading, PA 19611