Fairlane Nursing Center

Fairlane Nursing Center
Fairlane Nursing Center 15750 Joy Rd Detroit, MI 48228
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Consumer Feedback

(12 Reviews)
4.5 star average for Service
4 star average for Environment
4.5 star average for Expertise
4.5 star average for Staff
3.5 star average for Recommended
2 star average for Value
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
by Anonymous xxx.xxx.151.8
October 24, 2014
Was it easy to find parking at this senior care facility?
Yes, it was convenient
by Anonymous xxx.xxx.35.235
October 03, 2014
My Mama was sent to this facility tonight (08/22/2014) the approximate time being 8pm. I have not had a chance yo visit the center yet. What troubles me right from the start is the clueness of the staff. Numerous telephone calls to find out information proved unsuccessful. The telephone rings endlessly. Then you get transferred to the front desk again. Only to be transferred to numerous units. They say things like: (I.e.,) I do not know if she is a patient. Then they transfer again to another unit to get the same response. Then they tell me what room number and make excuses that the nurse is probably away on an important patient concern. Then I get transferred again. This time is to a voicemail that the admission director is gone for the night/weekend. This very much disturbs me the lack of information they have or have not. From this first encounter with this facility I say this: if you love and care about your relative......DO NOT SEND THEM THERE

If you have support in helping with your loved one please use it. Do research on all the places that you may be considering. Do not make a quick decision. I found out after the fact that they sent my Mama there unbeknownst to me. She was supposed to be discharged home. I do hope this information is helpful to others. As soon as I actually go there I will write a more detailed review.
by Woodrow Brown xxx.xxx.99.179
August 23, 2014
Was this senior care facility clean?
It was satisfactory
How would you compare this senior care facility to other senior care facilities you have visited?
Fairly Average
Did this senior care facility prominently display their credentials or business license?
Was this senior care facility's staff friendly?
They were decent
by Anonymous xxx.xxx.29.148
May 06, 2014
Did this nursing home answer all of your questions?
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.57.188
April 24, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
February 06, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
by Anonymous
December 13, 2011
They were very polite and helpful and made sure that I had everything I needed. They always take the time to listen to me. I know they really care about me and what I have to say. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I was left in the appointment room by myself, but they eventually returned.
by Anittapeese
November 12, 2011
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous
October 06, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider listen to your input and concerns?
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
August 26, 2011
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