Country Villa South Convalescent Center

Country Villa South Convalescent Center
Country Villa South Convalescent Center 3515 Overland Ave Los Angeles, CA 90034
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Consumer Feedback

(19 Reviews)
2.5 star average for Service
3 star average for Environment
4.5 star average for Expertise
4 star average for Staff
3 star average for Recommended
Were you able to get all of your questions answered while you were at this senior care facility?
Would you recommend this senior care facility to others?
Was this senior care facility's staff friendly?
Did this senior care facility use current and safe equipment?
Was this senior care facility clean?
Yes everything was neat and sterile
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Were the restrooms clean at this provider's office?
No, they were disgusting
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Was this provider late to your appointments?
No, they were on time
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider's business conveniently located?
Yes, it is very conveniently located
I would never refer any of my family and friends to go here. If I had known how terrible they were I never would have gone. They either didn't read my information or didn't pay any attention to it. I kept having to explain my mother's situation to them. When I first opened the door to the facility, I noticed a faint but distinctly foul odor. It's shocking how little they seem to care about patient's situation, comfort and safety. There was not even a chair for visitors. The staff is not helpful and did not seem to know what to do with our situation. They left us feeling very insecure regarding my mother's well being at this facility. We went in and looked around and left.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. It is obvious that their office is cleaned regularly. It was fantastic. Everyone in my community knows that they are the absolute best in the field.
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