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Brian Center Health & Retirement--Winston-Salem

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Brian Center Health & Retirement--Winston-Salem
Brian Center Health & Retirement--Winston-Salem
(28 Reviews)
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4911 Brian Center Ln Winston Salem, NC 27106
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Consumer Feedback

(28 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
They answered most of my questions but I could have used much more information. Their administrative staff was friendly enough, but they didn't go out of their way to help me at all, and they were not transparent about how long they would provide services or what our financial responsibility was. They did not tell us at the time of admission that they are changing from a long-term to a short-term facility, so now we are having to move our family member again. They didn't help me as much as I was hoping and brushed off some of my concerns. Make sure you ask questions and get the answers you need! The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. The nursing care is good, however, and our family member received pretty good care there.
by Anonymous xxx.xxx.90.254
May 10, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.201.100
May 09, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.169.94
April 09, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.214.12
March 08, 2012
Did this provider use excessive foul language?
No
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Did you feel safe in this provider's care?
Absolutely Not!
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous
February 06, 2012
Does this provider have helpful information available online?
Yes, but very little
by Anonymous
December 06, 2011
Did this provider rush your appointment?
No
by Anonymous
March 29, 2011
Was the waiting area spacious?
No, but I can always find a seat
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the waiting room chairs comfortable at this provider's office?
Yes
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
February 27, 2011
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Map and Directions
4911 Brian Center Ln, Winston Salem, NC 27106