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Brian Center Health & Retirement--Winston-Salem

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Brian Center Health & Retirement--Winston-Salem
Brian Center Health & Retirement--Winston-Salem
(28 Reviews)
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4911 Brian Center Ln Winston Salem, NC 27106
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Consumer Feedback

(28 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.3.142
October 08, 2013
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider remember you by name?
Sometimes, but not always
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous xxx.xxx.130.1
October 01, 2013
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.130.1
August 28, 2013
They act very concerned and caring at admission.....fooled!!! My mom was fall risk, and I got a call within one week that she had fallen out of bed on the hard floor with no pad down, as required. They added and changed medications without my consent or knowledge. Her lasik dose was doubled on day after arrival, after 5 days hospitalization for sepsis(critical), they did not cancel antibiotics per her dr.'s order until one month later after telling Director of Nursing twice. She was unable to cut her food, talked to them several times, they still did not. She lost 21 lbs. in three wks. A pitcher of water was left on a tray, cups on a bedside table....she's in wheelchair! They gave her demensia drug, execulon patch, which is usually for behavior problems......she is NOT! It has numerous side effects, urinary tract infections, diareah, nausea, decreased appetite, wt. loss, etc. and within 2 wks., she had declined markedly. She was not urinating, could not sit up---I felt she needed to go back to hospital..they said no. Next day, she was worse, I had her taken, and she was severely dehydrated, stage I bedsores from being in wet diapers (they didn't take her to potty, and she's continent), her clothes were always wet with urine when I picked up her laundry. Hospital listed her condition as "poor" after one month with this center. DO NOT SEND YOUR LOVED ONE HERE!!! Her roommate was allowed to run the heat in June/July---82 to 85 degrees in the room.
by Elaine xxx.xxx.33.43
July 21, 2013
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Would you recommend this nursing home to others?
If I Had To
by Anonymous xxx.xxx.14.222
July 08, 2013
Did you feel safe in this provider's care?
Absolutely Not!
Did this nursing home answer all of your questions?
Some were answered
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
by Anonymous xxx.xxx.170.18
March 06, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.68.75
January 10, 2013
My Sister recently stayed at the Bryan Center after a serious illness at the hospital, and they had her rehabilitated in only a week!
She received top notch care .
And the place is CLEAN, with no disgusting smells like most nursing homes have.
I will admit, I was desperately worried about admitting her at first, you hear the horror stories, and my sister is mentally challenged.
I would not hesitate to use them again! Really appreciate they were there when my sister needed them .
5 gold stars!!!
by Martha Neal xxx.xxx.84.206
January 08, 2013
They answered most of my questions. Their staff was generally friendly but not particularly responsive. They advertise an "advocate" service providing at least weekly updates; I never heard from anyone. My mom is incontinent, which was well known. One Sunday, I picked her up for church at 9:15 AM, only to find her soaking wet and in the same clothes she had on at 6 PM the night before - 15 hours without a change. I called the Director of Nursing to discuss and she never returned my call. Food was adequate but not terribly healthy - french fries were served 3 dinners during her first week. Couldn't wait to get Mom out of there.
by Brenda xxx.xxx.3.32
September 04, 2012
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.120.247
June 24, 2012
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Map and Directions
4911 Brian Center Ln, Winston Salem, NC 27106