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Arlington Villa Retirement Community

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Arlington Villa Retirement Community
Arlington Villa Retirement Community
(22 Reviews)
> Get Phone Number & Directions
2601 W Randol Mill Rd Arlington, TX 76012
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Consumer Feedback

(22 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
***BEWARE***IF YOU LOVE YOUR FAMILY MEMBERS, DO NOT SEND THEM HERE***
My mother was transfered to this rehabilitation center from Mid Cities Fort worth hospital as she was recovering from pneumonia but still having difficulty breathing. We were very concerned from the beginning regarding their Covid-19 practices due to her also being a cancer patient and reached out to them prior but with good response. Upon arriving, my mother was transported to a room and left for three hours without anybody checking on her. Her "help" button did not work and may have needed battery replacement. The entire time she could hear screaming and crying coming from multiple patients throughout the clinic. An elderly lady in the room next to her had fell and not only pushed the panic alarm, but was also screaming for help. It took a little over an hour for anybody to go check on the elderly lady. The "employees" spent 45 minutes cleaning up her scrapes and told her, "we will be back to check on you tomorrow." The elderly lady began to scream telling them she is in pain and she feels that she may have broken her ribs. The employees continued to just tell her they will check on her tomorrow. Finally an "employee" serving dinner noticed my mother in the room and asked if she had eaten. When she replied no, the lady then walked into a room next to her and grabbed a food plate that belonged to another patient which did not eat their own food, however, the grilled cheese and oatmeal was cold from sitting out in their room. After she reached out to us, and we made a complaint with the front desk, an "employee" made their rounds to check on her (remember she is here for having complications breathing) They offered her a new plate which my mother responded she would rather them check on the poor lady next door that is screaming in agony and was refused additional help. Immediately they entered the ladies room and informed her they will call an ambulance to transfer her for x-rays at the hospital. At this time my mother called us again to demand us take her out of this place. My father immediately rushed to the unit to have her released, yet she was not even registered in the system yet (after 4 hours). While he was sitting outside for 45 minutes as they tried to harass my mother into staying, he met another lady outside who was experiencing the same outcome from her daughter who was 31 and suffering from spinal cancer. This poor lady who suffers from immobility was in this rehabilitation center for 1.5 hours without a single person checking on her. This place should be shut down immediately- it is an old, dirty place that anybody who cares for their family should never keep them there! We will be reporting to anyone that will listen. SAVE YOUR LOVED ONES AND GET THEM OUT!!!!
by Mallory V xxx.xxx.173.177
October 30, 2020
Inquired about availability for a relative.....called twice....no return call. You would think that would be customer service 101....guess not. Someone named Kelly in admissions was suppose to call me back. How busy can you be not to return a call to a prospective client. It's a very competitive business their in, but I guess they have all the business they need.
Whomever heads up their admission office might want to take a crash course in common courtesy. How pompous and rude!
by Bo xxx.xxx.196.229
February 03, 2016
Would you recommend this nursing home to others?
I Already Have
Does this provider take that extra step to make you feel special?
Absolutely
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider show attention to detail?
Absolutely
Did the waiting room smell clean?
Yes
by Anonymous xxx.xxx.22.62
March 03, 2014
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider have reasonable prices?
Yes
by cc xxx.xxx.206.54
February 11, 2014
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider remember you and your circumstances at every appointment?
Yes
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
Does this provider have helpful information available online?
Yes
by Jack Warren xxx.xxx.166.2
January 14, 2014
Does this provider use current and safe equipment?
Fairly current
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Does this provider give unbiased advice?
No. I didn't trust their motives.
by Anonymous xxx.xxx.13.15
February 06, 2013
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
Did you feel safe in this provider's care?
Absolutely Not!
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
by Anonymous xxx.xxx.243.115
February 04, 2013
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Did this provider have reasonable prices?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Colleen xxx.xxx.89.26
January 22, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.6.217
June 25, 2012
Was this provider's staff friendly?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Not if my life depended on it
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.211.28
May 01, 2012
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Map and Directions
2601 W Randol Mill Rd, Arlington, TX 76012