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Steven Bullard, MD

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Steven Bullard, MD
(11 Reviews)
> Get Phone Number & Directions
21785 Filigree Ct #202 Ashburn, VA 20147
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
I had an appointment for 4pm for my daughter. They called in the morning and asked me to move it to 3:30 because they had a cancellation. This was more rushed and difficult for me to do, but I agreed anyway. Then, once I had rushed and gotten there at 3:30, we waited until 4:15 before we were called. I have 3 and a 6 year old and the waiting room had a couple of highlights magazines and one old rickety toy. They waited until about 4:30 to inform me that my insurance doesn't cover routine eye exams, so the visit would only be covered if something was found to be medically wrong with her eyes - like an allergy - nearsightedness, farsightedness, and astigmatism don't out. So, nothing was wrong with her eyes, and they wanted me to pay immediately. I wanted to check with my insurance company because I was fairly certain that I could pay out of my HSA even though the entire staff at the office was telling me that I was wrong and if I did that would get in some kind of trouble. I would have preferred to make that call when my two tired kids weren't waiting for dinner after 2 hours in a boring (and hot) doctor's office, but I had the distinct feeling they were going to call the cops on me if I tried to leave without paying. So I stood in the office an called my insurance company. Sure enough, I was right, and a routine eye exam IS a qualified medical expense, eligible to be paid out of the HSA. So I paid the bill using my HSA account, but I will certainly never ever go back to that practice. I have never encountered such a vehemently misinformed group. And did I mention the wait time?
by LeesburgLyd xxx.xxx.218.119
March 27, 2014
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider's staff friendly?
Yes, they went above and beyond
How was the noise level in this provider's facility?
Peaceful
by Anonymous xxx.xxx.193.106
February 12, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.251.123
April 17, 2012
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider promptly return your phone calls?
Yes
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
by Anonymous
October 18, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
September 26, 2011
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
August 25, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous
August 22, 2011
They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.
by Anonymous
July 08, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous
April 29, 2011
Was the waiting area spacious?
No, but I can always find a seat
Did they follow up with you after your appointment?
Yes.
Did this provider have reasonable prices?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
March 29, 2011
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Map and Directions
21785 Filigree Ct #202, Ashburn, VA 20147