Suzanne Stevens, MD

Suzanne Stevens, MD
Mountain View Orthopaedics 240 Shenandoah St Woodstock, VA 22664
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Consumer Feedback

(23 Reviews)
4 star average for Service
4 star average for Environment
4.5 star average for Expertise
4 star average for Staff
3 star average for Recommended
5 star average for Value
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
The doctors office itself was great-easy to find, friendly and knowledgeable staff, etc. My only complaint is the billing service they use. Apparently they work for Valley Health and the billing service is Valley Physician Enterprise. It must be different than the one the hospitals use because the hospitals are very easy to deal with. Only use this physician if you have insurance as this billing service will not deal with you at all. They will only give you the discount for uninsured patients (-20%) if you pay in full, but if you need to set up a payment plan they will not discount at all. I find this annoying since they never get 100% from insurance companies. If I could afford to pay in full, I probably wouldn't need the discount so badly. Duh
Their staff is very friendly and professional. They always take the time to listen to me. I know they really care about me, my family, and what I have to say. She diagnosed my son's Lyme disease when no one else could figure out what was wrong with him.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was this provider's staff friendly?
Does this provider have helpful information available online?
Yes, but its hard to find
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider answer all of your questions?
Every question I had was answered thoroughly
They barely gave me any information at all. Very vague as to prognosis and therapy. Didn't inform us that we needed to go elsewhere for xray befoe the appt so we had to do that , then return. Wait times to see doctor usually over an hour. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
No, I couldn't even find it with my GPS
Are you going to visit this provider again?
Not if my life depended on it
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