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Alton Tucker, MD

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Alton Tucker, MD
Springfield-Burke Family Practice
(8 Reviews)
> Get Phone Number & Directions
8991 Cotswold Drive Burke, VA 22015
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Dr. Tucker is wonderful. His attention to his patients and his knowledge is outstanding. He spends as much time as needed with you, and is very thorough and understanding. The wait time to see him is therefore a bit longer than average but he is worth the wait. My only complaint is the ease of contacting the office. Ever since his practice joined a physician's group it has become almost impossible to make contact. It took three weeks for me to get a referral because it has become very difficult to get through to an actual person on the phone. The office is closed from 12-1, but the phones often do not get turned back on until 1:30 or later. Voicemail messages are often not returned. Despite this frustration, I will remain a patient of Dr. Tucker's because of the quality of care he provides.
by NOVA resident xxx.xxx.245.232
May 02, 2014
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider listen to your input and concerns?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.250.170
October 01, 2013
Was this provider argumentative or easily angered?
Somewhat, they didn't want to listen to almost anything I said
Would you recommend this family doctor to others?
Absolutely Not
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.28.31
October 16, 2012
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider promptly return your phone calls?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.200.21
October 14, 2012
Did this provider prominently display their diplomas or business license?
Yes
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous
January 09, 2012
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous
January 05, 2012
Does this provider give unbiased advice?
Yes
Did this provider use excessive foul language?
No
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
December 06, 2011
Dr. Tucker pays close attention to my family and all of my questions are answered. The doctor is friendly and warm and you know he cares. He's been my 6 year old sons doctor for 5 years. He's open to listen to my concerns and respects me as the parent. He's reassuring and informative when my son is sick but isn't quick to medicate my family (as I prefer). He's patient with my son who is fearful of doctors. In contrast, I'm not impressed with his staff. The phone is not always answered by a human during office hours and I'm often put on hold for extensive amounts of time yet it looks like there is plenty staff. I often see 1-2 people behind the desk and 2 nurses/nurses assistants. Dr. Tucker is so wonderful, though, that I've been able to look past these management issues so far.
by maamaa
November 29, 2011
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Map and Directions
8991 Cotswold Drive, Burke, VA 22015