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Harold Gooch, MD

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Harold Gooch, MD
Hidden Valley Family Medicine
(9 Reviews)
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12176 S 1000 E Draper, UT 84020
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
1 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Would you recommend this family doctor to others?
Yes
Does this provider offer flexible appointment times?
Yes
by Anonymous
March 02, 2012
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Does this family doctor use current and safe equipment?
Fairly current
Did this provider have an entertaining selection of waiting room magazines?
Yes
Were the waiting room chairs comfortable at this family doctor's office?
They were average
by Anonymous
February 16, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Are you going to visit this provider again?
Without a doubt!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous
January 04, 2012
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
December 09, 2011
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this family doctor use current and safe equipment?
Fairly current
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
November 29, 2011
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Anonymous
September 19, 2011
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Would you refer this provider to a family or friend?
Yes
Was this provider's office easy to locate?
Fairly Easy
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Was this provider's office too cold?
Yes, I was freezing
by Anonymous
July 06, 2011
Dr Gooch is fine. Nothing spectacular. Emily Tyler (PAC) is nice. The office staff there is terrible! They put you on hold and never come back. They talked to me as if I was 2 years old. I have been going there a long time and now will seriously start looking for a new family doctor.
by Lisa
June 17, 2011
Would you refer this provider to a family or friend?
Yes
Was the waiting area spacious?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did they follow up with you after your appointment?
Yes.
by Anonymous
March 17, 2011
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Map and Directions
12176 S 1000 E, Draper, UT 84020