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Susan Garton, DO

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Susan Garton, DO
ASCEND FAMILY AND WELLNESS CARE
(29 Reviews)
> Get Phone Number & Directions
540 MADISON OAK STE 340 San Antonio, TX 78258
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Consumer Feedback

(29 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
I've been going to Dr Garton for 7 or 8 years. She's a great doctor and has a relaxing personality. Last time I went in to see her I heard her coming down the hall singing Adele at full volume :D
She always listens to what I have to say and has helped me save money by explaining to me why one medication was better financially (because she was aware I was unemployed at the time.)
I hope she NEVER retires because I doubt I'll find another doctor I like this much!
by Brandon S. xxx.xxx.10.239
November 11, 2013
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.192.115
December 26, 2012
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.228.98
December 10, 2012
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Was this general practitioner friendly?
Friendly Enough
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.246.33
October 31, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.36.187
August 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.31.28
July 03, 2012
I started going to this office because of how close it is to where I live. Dr. Garton is no longer at this office and it has gone downhill from that time. I noticed that when Dr. Garton left the front office was revamped so some type of sweeping change occured and it wasn't all for the better.

I took my kid into the initial room for the basics of temperature, weight, height, etc. The scale wasn't working and the employee referred to it and said "it was jacked" to describe it not working. This again after Dr. Garton left.

When Dr. Garton left it took a few weeks to get in prescription pads so I wan't able to leave with a piece of paper to give a pharmacy and had to rely on the office calling in the prescription. There were multiple occassions where it took 2 days after the visit to get it called in. I also had multiple instances where I had to call to check on the status of it getting called in and it just really seemed unnecessary and unprofessional.

They accept walk-ins so I will probably go there for how close they are on a Monday through Friday immiediate need, otherwise I am certainly finding another family doctor.
by Kevin Denzel xxx.xxx.127.46
May 21, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.149.213
May 01, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was easy enough to find.

DR Garton was great. The office manager TED was horrible. He bad mouthed everyone in the office while patients were around. He was the most unprofessional persone I have ever seen. I hate that DR Garton does not have a practive at this time but I am glad she is away from HIM.
by lll xxx.xxx.171.4
April 24, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. I can't believe Dr. Garton is no longer here! If anyone knows where she is please post it here! She is the best doctor ever!
by Kim xxx.xxx.240.130
April 24, 2012
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Map and Directions
540 MADISON OAK STE 340, San Antonio, TX 78258