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Charles Russey, MD

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Baylor Scott & White Southlake Family Medicine

Southlake, TX

Baylor Scott & White Southlake Family Medicine

Southlake, TX

Baylor Scott & White Southlake Family Medicine

Southlake, TX

Baylor Scott & White Southlake Family Medicine

Southlake, TX
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Charles Russey, MD
Acute Care & Family Medicine
(12 Reviews)
> Get Phone Number & Directions
480 W Southlake Blvd Ste 115 Southlake, TX 76092
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.219.63
January 09, 2014
Was this family doctor friendly?
Friendly Enough
Were you able to relax during your appointment?
Not really, I was a little uneasy
Would you recommend this family doctor to others?
If I Had To
Did this family doctor answer all of your questions?
No, I left confused and frustrated
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous xxx.xxx.0.106
September 06, 2013
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was the waiting area spacious?
Yes, extremely spacious
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous xxx.xxx.15.252
July 11, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was the waiting area spacious?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.225.4
June 05, 2013
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Sue Bonisolli xxx.xxx.32.10
December 03, 2012
LYING DOCTOR and staff

Dr. Russey clearly has a lot to learn about bedside manner and getting his facts straight. His staff is irresponsible and the whole experience was rather unpleasant culminating in his calling me a "miserable human being." His staff informed me that there would be no charge for a "follow-up" to a physical. Had they told me there was a charge, I would have insisted on an email of the results given that every single line item was with-in specifications or borderline. (That's inline with every other experience I've had.) Indeed, that makes sense since the "follow-up" consisted of 15 minute wait and a 10 minute "discussion" of my results which yielded a recommendation of "no-action." It was only after I suggested a course of action that he agreed with me and decided to prescribe a medication. About the only redeeming factor of this doctor is that it was easy to get an appointment. With the type of treatment I received it's easy to deduce that he is hemorrhaging patients to better and more qualified doctors. Save your time, see a better doctor
by not a patient here anymore xxx.xxx.98.74
June 19, 2012
by Anonymous xxx.xxx.191.16
April 20, 2012
I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. The chairs they had in the waiting room were pretty high quality. I thought they were nice and comfortable. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I was so impressed with how great they were at answering each and every question I had in-depth. They were so patient, and covered all of the bases until I had no more questions. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office.
by DPC2
March 05, 2012
Was this family doctor friendly?
Yes
by Anonymous
January 04, 2012
They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They always take that extra step to make me feel special. I always enjoy my appointments here. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I was given a polite greeting when I walked in. It was nice to be acknowledged.
by Jessica
May 19, 2011
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Map and Directions
480 W Southlake Blvd Ste 115, Southlake, TX 76092