Jeffrey Paffrath, MD

Jeffrey Paffrath, MD
Middle Tn Ear Nose & Throat 503 E Bell St Ste 312 Murfreesboro, TN 37130
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
wait periods are way to long and staff tends to ignore that your waiting. The doctors are great but have too many patients and are always overbooked
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
I got lost, but eventually found it
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider give unbiased advice?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was this ENT otolaryngologist's staff friendly?
Friendly Enough
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Absolutely, they took everything I had to say very seriously
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider remember you by name?
No, I always have to remind them
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Did you feel safe in this provider's care?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Was this provider late to your appointments?
No, they were on time
Did this ENT Otolaryngologist recommend surgery too quickly?
Not at all, I was given several other options to try first
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
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