I was very unhappy with my visit. I am a health care professional with over 16 years in compliance with an MBA. I am also a college professor. This is not about my resume but my point in sharing my background is that Dr. Buntin talked to me as if I was a child and in a very demeaning manner. She is very rude and lacks any degree of professionalism when it comes to communication. While she may be an expert in her field, she lacks in people skills and bed-side manners. I will never go back to her and plan on sending her a letter outlining my issues regarding the quality of service or lack of. I also plan on submitting a formal complaint. I made the mistake of seeing her more than once due to my medical issue. I felt that I could overlook her rudeness. However, this last visit made me see that it is not acceptable for her to talk to her patients like she does. My complaint is only one perspective but people treat you like you allow them to. She will know that her behavior is not acceptable or professional.
I didn't consider their waiting area chairs to be too comfortable. I would have preferred to wait in something a little nicer. I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. Their staff was not friendly at all, I didn't feel welcome there. They definitely didn't have enough staff members on hand. It seemed like one person was trying to do everything, and I ended up waiting for a very long time. HORRIBLE EXPERIENCE. I had a dime size wart on my right hand. After trying the freeze off, over-the-counter and in-office with Dr. Buntin, we decided the next step would be to numb it and remove the wart by burning it off. I was leery that this would be painful; however they assured me that they would numb the area and I would not feel it. Oh how they were wrong! First I was lectured at least five times about how smoking causes you to not heal as well, and smoking causes this and smoking causes that. Yes! I am a smoker. I understand that I will not heal as fast as a non-smoker, but really Dr. Buntin, You CANNOT tell me that the numbing medicine does not work properly because I am a smoker! ARE YOU KIDDING ME!?!?!?! You are NOT God and you do not get to choose my punishments. Yes, folks, this is what she tried to explain to me as I was screaming on the table while she had a saudering knife to my hand. I felt every bit of it! Regardless if I am religious or not, how dare you tell me to "Pray and ask God that the pain will be over soon"! This was excruciating and she had no empathy whatsoever! I had always been under the impression that numbing shots had to take a couple of minutes to take effect. She did not even check to see, just started the procedure immediately and could care less that I was screaming on the table. After 4 or 5 times of her scraping away with the saudering knife, I could not take it anymore and made her stop. Did I mention she had a smile on her face this whole time? She must think that makes her friendly?!! I would have to disagree! While checking out, I asked if there was any cream or medicine I could take for the pain....they said "No, just take some Tylenol and you will be fine." Seriously!?!?! Have you ever had a dime size hole charred into your hand? It is not pleasant! Now next day, it is even more sore than it was yesterday and I have a black hole in my hand. Dr. Buntin could care less that I was in pain and has no empathy AT ALL. I would never recommend even my worst enemy to Dr. Buntin. The worst experience I have had. EVER! ANYWHERE!
I was a little aprehensive going to her because of all the negative reviews, but went ahead anyway because of a personal referral. Dr. Buntin was very nice and professional. I was called back soon as I completed my paperwork. I will definitely see her again in the late fall for my follow up appt. and highly recommend her.
All of my questions were answered fully during the appointment, which really put my mind at ease. It was extremely informative. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I felt very safe in their care. I definitely trust them. I was confident that they were using the latest treatment methods.
My appointment was at 7:15 & I got there about 7:17. After I gave the front desk my paperwork it was about 7:25 at that time the front desk lady stated it would be about 20 minutes before I could be seen. The TV was very loud, when I asked to turn it down, the lady stated that it was loud because they have thin walls and it was a privacy issue.
I didn't consider their waiting area chairs very comfortable at all & thought the waiting room looked dirty and old. At 8:15 I asked for a refund of my co-pay and left without seeing the doctor. I read the reviews before going in and I really wanted to cancel before going in but I gave them the benefit of the doubt so I wasn’t surprised that the office seemed unorganized and slow. I can only expect the same from the doctor. I am glad I left or I would have been there all day and according to the other reviewers I am sure I would have wasted money and not gotten anything done. Never going back.
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