Do you feel that you could have received better service somewhere else?
                        
                        
                            Probably, I wasn't impressed
                        
                        
                            Does this provider leave you on hold for a long time when you call?
                        
                        
                            Yes, it never fails. I'm put on hold forever when I call
                        
                        
                            Are you going to visit this provider again?
                        
                        
                            If I need to, I'll return
                        
                        
                            Does this provider maintain a professional appearance?
                        
                        
                            Yes, he/she looked very professional